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shawnvw
Known Participant
December 8, 2014
Question

Blank Captivate HTML Video in RH11

  • December 8, 2014
  • 2 replies
  • 398 views

RoboHelp HTML 11, Captivate 7, Internet Explorer 11, Adobe Flash Player 15.0.0

We have a number of videos, each published as a separate Captivate project in HTML5 format. We then imported them (specifically their "index.html" files) into RoboHelp.

When I output the files as Responsive HTML, the videos appear correctly except there is no Play/Stop/Info bar below it.


When we View the topics, or if we output them as WebHelp, the videos simply don't appear.  The Play/Stop/Info bar does appear below where the video should be. In fact, the progress bar shows that the video is running.  However, clicking the Info button shows that we're using Captivate 4, when we're actually using version 7.

Can either of these issues be fixed? Thanks.

-- Shawn

This topic has been closed for replies.

2 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
December 9, 2014

“When I output the files as Responsive HTML, the videos appear correctly except there is no Play/Stop/Info bar below it.” – hang on, you just said that you supressed the play controls in Captivate; why would you then expect them to appear in RH?

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shawnvwAuthor
Known Participant
December 9, 2014

I suppressed the controls once, as a test. Even when they are not suppressed, they don't appear in Responsive.

S
shawnvwAuthor
Known Participant
December 8, 2014

Here's more information: the playbar that appears beneath the blank video does not come from the Cap project. In Captivate, we removed the playbar before publishing the video, but in RH this other playbar still appears. (It's also a different style and color. I should have mentioned that.)

Captiv8r
Captiv8r
Legend
December 9, 2014

Hi there

Can you provide more detail about exactly how you went about adding the Captivate?

Please be as descriptive as possible.

Cheers... Rick

Willam van Weelden
Willam van Weelden
Inspiring
December 9, 2014

One thought: I believe that Captivate HTML5 output is only supported on HTML5 outputs. If you embed both SWF and HTML5 in the project, WebHelp will use the flash output.

Kind regards,

Willam

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