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sciemetric_techcomm
sciemetric_techcomm
Inspiring
March 2, 2017
Question

Blank pages and script errors with WebHelp output

  • March 2, 2017
  • 1 reply
  • 497 views

Hi there,

I am running RoboHelp 2015 (12.0.4.460) and Framemaker 2015 (13.0.5.547) on Windows 10.

My output is WebHelp, so when I press F1 on a page in my product, I get a blank page. I decided to just try to regenerate my project, then place the help files in the product. When I click F1 again, I get a script error (whutils.js). When I click Yes or No to continue running script errors, the first page of my help appears (not the proper screen for the page on which I click F1). I have read some previous posts but some of those solutions have not helped. I did talk to Adobe support and they think it's a developer/code issue with the product. I'm puzzled because first a blank page would appear when I clicked F1, so when I regenerated the project, plunked the files in the product's Help folder, and clicked F1 again, I get script errors. So I'm not sure what I did wrong.

Any guidance is greatly appreciated.

Thanks in advance!

Jackie

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1 reply

Captiv8r
Captiv8r
Legend
March 2, 2017

Hi there

Perhaps you are just oversimplifying for the sake of trying to be brief, but hopefully you are aware that much has to happen in order to make the F1 keypress actually open the correct help topic.

You may need to define a window and assign attributes

You need to establish the protocol that will be used. For example, are you using Map IDs? Or simple URLs? Either way will require closely working with the developer of the app or the web page that is summoning the help.

If your protocol is to use Map IDs, you then need to carefully work with the developer to establish the IDs being used and sent by the app or web page and ensure those IDs are correctly mapped to the topic.

Hopefully you see from this that there are likely many questions to be answered before anyone hanging out here will be able to assist in any meaningful way.

Cheers... Rick

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
March 3, 2017

Presumably if you open the help direct rather than via your product, the help works OK?

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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sciemetric_techcomm
sciemetric_techcommAuthor
Inspiring
March 3, 2017

Yes that is correct.

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