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November 4, 2016
Question

Blank pages created in word when generating printed documentation!!

  • November 4, 2016
  • 4 replies
  • 4046 views

Hello Everyone!

I am new to Robohelp and have had no previous training but know fairly about how to use it. One error which is coming in my way of generating a printed documentation is that when the word file is generated, it is adding some additional blank pages which is not visible in word doc. But, when converting word file to PDF after final styling of the doc, the PDF file shows the blank pages. Have tried to resolve the issue but couldn't get through it!

Request you to please help me on this one!

VPriyanka

Technical Writer

This topic has been closed for replies.

4 replies

Known Participant
April 20, 2017

Hello Peter,

Do you mean this?

or this?

When I unchecked 'Start each topic on a new page' from the first image, a few of the blank pages between chapters were removed but most remained.  Interestingly enough, all topics were still on a new page whereas I expected one topic to go immediately to the next without a page break.

Since that checkbox apparently didn't seem to do much, I left it unchecked and next deselected 'Start new chapters on odd pages' in the advanced settings (which I believe was your intent).  A couple more of the blank pages disappeared but most are still there.

For what its worth, my opus is a monster manual, some 900 pages and 10 chapters....

Peter Grainge
Community Expert
Community Expert
April 21, 2017

It was the odd page setting that I was referring to so that has now been ruled out.

What is interesting is that you say:

Interestingly enough, all topics were still on a new page whereas I expected one topic to go immediately to the next without a page break.

What you expected is exactly what should happen. It gives a clue though. Check your Word template and I suspect you might see that Heading 1 is set to page break before. If I am right, change that and see what happens.

Also try one of the supplied sample projects.

Post back when you have checked the above.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Peter Grainge
Community Expert
Community Expert
April 21, 2017

I just noticed this thread is in the RoboHelp for Word forum. Is that what you are using or are you using RoboHelp HTML and generating printed documentation from that?

Please add the version whichever product you are using.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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Known Participant
April 18, 2017

Disclaimer: I'm a RoboHelp newbie, too, and know just enough to get into trouble.

I prefer to create the PDF from Word but I don't think it makes a difference for this issue...

I ran into the same problem and tried to find a Word 2010 blank page suppression setting - no joy.  I did, however, find a workaround that did the trick.  First, whether you create the PDF from RoboHelp or from the Word doc the blank pages are visible in all their glory (at least the page numbering is now correct).  In the Word doc I see the same skipping of the page numbers which indicates an invisible blank page.  I noticed that it always occurs on a new chapter - I also start each topic on a new page and numbering is fine within the chapters.

Try this:

  1. In the Word doc, turn on the Paragraph Marking thingy.
  2. Now you can see returns, page breaks and most importantly - section breaks.
  3. Highlight and delete all the section breaks where it skips a page.
  4. Word may fight you on this and try to incorporate the next heading as part of the ending paragraph; however, this could be caused by sloppy mouse highlighting on my part...
  5. If required, insert a Page Break and reformat the next heading as required to restore order.

Now your page numbering is correct in Word and when you save as PDF the blank pages are gone

Peter Grainge
Community Expert
Community Expert
April 19, 2017

Thinking about this one some more, could the cause be that in the Advanced settings of the Print layout in RoboHelp you have set the layout to start new topics on an odd page?

Try unticking that option to see if it stops the blank pages appearing in the first place.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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November 5, 2016

Hi Pete,

Thanks for the response, but have tried all the option to sort out and the problem still persists!! Will give it another try to check the blank pages in word.

Cheers,

VPriyanka

Peter Grainge
Community Expert
Community Expert
November 5, 2016

I think you are getting caught by a Word setting. To prove that, print the Word document and I think you will get the blank pages you are seeing in the PDF. There is a Word setting somewhere that suppresses the blank pages on screen.


See www.grainge.org for RoboHelp and Authoring information

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.