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R
Roy_O_Rourke
Participating Frequently
February 4, 2015
Question

Blank Pages: With RoboHelp 10, IE11 and a Windows 8 machine.

  • February 4, 2015
  • 1 reply
  • 654 views

Pressing F1 (to open a Help topic) results in a blank page opening and obscuring the required Help topic. This happens with RoboHelp 10, IE11 and a Windows 8 machine. None of the available patched solve this problem.

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1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 4, 2015

If you launch the help output directly (not via the application’s F1 key), does it behave the same way? If so, and you have applied all the recent patches as enumerated by Willam (wvanweelden.eu), then I would have a look at your browser security settings – are you allowing JavaScript? Does adding the help location to your Trusted Locations have any impact?

R
Roy_O_RourkeAuthor
Participating Frequently
February 4, 2015

If you launch the help output directly (not via the application’s F1 key), does it behave the same way? No

If so, and you have applied all the recent patches as enumerated by Willam (wvanweelden.eu)? Yes

Are you allowing JavaScript? Yes

Does adding the help location to your Trusted Locations have any impact? No

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
February 4, 2015

Hmm, so the “full help” works, but the CSH help doesn’t? Did it ever work or is this something new? Does making another browser your default make any difference to either the full help or CSH launched help? What method are you using to launch the CSH help?

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