Bookmark links do not work in responsive in mobile browsers

Forum|Forum|9 years ago
November 13, 2016
1 reply
1727 views

Hi,

I have created a project that contains bookmark links to locations both within the same topic and to locations in a different topic. When I generate the project in Responsive layout, the links do not work in mobile browsers (Safari, Chrome). They work fine on desktop.

First, or links within the same topic, pressing on the links in the mobile browser shows that some additional text is added to the link in the form: ?random=1b1falkfh... This text is included after the ".htm" of the link parent topic and before the "#" of the bookmark.

For example, a link to the bookmark "step_c" shows:

http://www.mysite.com/manual/topic_2.htm?random=1b1fbn7fl_0egkh2j80#step_c

Second, links to a different topic simply go to the top of that topic, not to the bookmark. These links do not appear to be corrupted, they just don't function properly.

I generated this same project as Webhelp and these links all work properly in mobile browsers. It seems as though the Responsive layout is corrupting the bookmark links.

Please advise on fix. I am using RH 2015 rel. 3.

Jeanne Daniele

This topic has been closed for replies.

Jeff_Coatsworth

Community Expert

Try updating & regenerating again – there’s a new 4th patch out there now

W

WriterJeanneAuthor

Known Participant

Thanks Jeff.

I'm not sure that the 4.1 patch will help this situation - the project does not have any conditional text and I was testing on iOS 9 with Safari 9 and latest Chrome. I searched the Adobe bugbase for "bookmarks" and found nothing.

I am hesitant to update RH - I had a bad experience with 4.0 (won't hide TOC/Index/Glos/Filt) and had to roll back to 3, which took a while. I am now, as I was then, under aggressive deadline and can't afford that kind of experience.

Mulling my options on this. I have 3 weeks, so I will monitor for problems in 4.1 and update as a last step.

Jeanne

Willam van Weelden

Inspiring

The 4.1 patch seems to work for me (at least on iOS). I've created a sample output with a TOC link and a hyperlink here: Travel the Whirls Knowledge Base

The bookmark in the TOC is the item called 'book'. The link is on the page 'Corporate Locations'.

Let me know whether this works on your end as well. If it does, the 41 patch may be the way to go.

The 4.1 does hide the TOC/Index/Glos/Filter, so that should not block the update.

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