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A
a_neises
Known Participant
July 21, 2014
Question

breadcrumbs

  • July 21, 2014
  • 1 reply
  • 960 views

I am running RoboHelp 10. My Help output is HTML, generated from the WeHelp target. The output opens in IE 10. The issue has to do with breadcrumbs.

When users launch Help from within the application, from a location that links to the Index.htm file, breadcrumbs display at the top of the window.

But, when users launch Help from a location that links to Help using context IDs, the open window cuts off the breadcrumbs. Users need to scroll up to view them. If users do not know to scroll up, they cannot navigate to other topics within Help.

How can I fix the output, so that users don't need to scroll up to view the breadcrumbs?

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1 reply

Captiv8r
Captiv8r
Legend
July 21, 2014

Hi there

It would be helpful to know more about how your help is structured.

From what you described, it sounds as if your help is just one very long topic and the context sensitive call is opening to a bookmark.

Can you share some screen captures to illustrate?

Cheers... Rick

A
a_neisesAuthor
Known Participant
July 21, 2014

Hey Rick,

Thanks for getting back to me. Here is how the Help is structured:

1. This is how Help displays after users click a Help button. The Help button is not associated with a context ID.

2. This is how the Help displays when users select to open a topic associated with a context ID. Note that the breadcrumbs do not appear at the top of the window.

3. The breadcrumbs do display after users click and drag the scroll bar up. My developers are asking that the topic opens so that users do not have to scroll to view breadcrumbs.

Captiv8r
Captiv8r
Legend
July 21, 2014

Are you linking via Map IDs?

If so, in the Map ID dialog, are you linking to a bookmark? That's the only thing I can think of that would cause this kind of behavior.

Cheers... Rick

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