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Nick Iati
Participating Frequently
June 15, 2014
Answered

Broswer-Based AIR Help is Displayed Improperly

  • June 15, 2014
  • 1 reply
  • 1213 views

I'm using RoboHelp 11 to generate Adobe AIR browser-based help with content categories included. The output looks great when I open it from the local SSL directory; however, once I transfer the files (via FTP) to the server on which my website is hosted, the browser-based help looks VERY bad. I'm not quite sure what's going on. It could be something very simple that I'm overlooking. I created my website using Adobe Muse and it's hosted through Adobe Business Catalyst so I'm not sure why my Help files aren't displayed properly. Here's a link to the file on my website: index

Any guidance will be much appreciated!

Regards,

Nick Iati

This topic has been closed for replies.
Correct answer Jeff_Coatsworth

Could it be something on the webserver environment that is interfering then? I think it needs to be able to run Flash when AIRHelp is involved. WebHelp depends on JavaScript being enabled.

1 reply

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
June 16, 2014

I’d be tempted to clean out all the files on the webserver location & re-FTP them over to ensure that you’ve got all the files and that they are the latest version.

N
Nick IatiAuthor
Participating Frequently
June 16, 2014

I've actually done that a few times now to no avail. Let me provide a little more information:

Originally I was generating Web Help but I was experiencing the same issues with the Web Help when I put it up on the site. When I linked to Index. htm, the window was skewed and the Contents were not displayed on the left-hand side. Then I tried linking to one of the topic html files - that solved the window display problem, but then the Content drop-down menu was not displayed. This project has a few different content categories that can be selected in the content drop-down menu. It works locally but once I get it up on the server and link to it from my site, it's wonky.

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
June 16, 2014

Could it be something on the webserver environment that is interfering then? I think it needs to be able to run Flash when AIRHelp is involved. WebHelp depends on JavaScript being enabled.

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