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Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
October 14, 2011
Question

Browser Based AIR Help not displaying in browser

  • October 14, 2011
  • 4 replies
  • 9036 views

Hi All!

Publishing with RoboHelp 8...

WebHelp generates and publishes properly to the server. Viewable, working, all good.

Browser Based AIR Help previews, generates, publishes, but won't display via IE or Safari. All that I get is a blank page instead of index.htm

Side Note/Side Issue: Project contains links to Baggage File PDF's. The links in the WebHelp version works properly. The BB AIRHelp only displays a blank page

Any thoughts?

    This topic has been closed for replies.

    4 replies

    B
    burnettejacob
    Participating Frequently
    August 2, 2018

    I'm running into this same error even though the project was working a few hours ago. The only thing I can think of is that adding an additional content area and ToC has somehow messed up my settings. I know it isn't the server because we've been publishing with it for years. I'm also generating locally and then manually publishing to the server, so I know that isn't the issue either. I've tried changing the start page to another folder, but that didn't help. Advice would be greatly appreciated.

    Edit: By the way, it works just fine when viewing the project locally. I tested a new project and that also works on the server, so I know I've messed something up. I'm just struggling to identify what.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    August 2, 2018

    If it works locally, but not on the web server, then I would suggest that something isn't being copied up to the web server. I'd go and wipe the folder clean on the webserver & then re-copy all the contents of your local \!SSL!\ output folder back up again.

    B
    burnettejacob
    Participating Frequently
    August 2, 2018

    I think I've narrowed it down to the additional content area. If I delete the new content area, it works fine. As soon as I add it back in, it breaks. Looking through the files, I see that there is an index file for each content area and a third, I'm assuming primary, index. I guess this confuses the browser. What step have I messed to be able to successfully have more than one content area?

    J
    johnstst
    Known Participant
    January 24, 2013

    Not sure if you identified the issue with this or not. I have run into this issue before as well and my solution, while basic, has always worked on HostGator at least by simply changing the case on the following javascript file from "ac_oetags.js" to "AC_OETags.js"

    I have no idea why that makes a difference but it has - every time

    A
    Anonymous
    August 9, 2012

    Hello. I just attempted to publish a current RoboHelp HTML project as Browser-based AIR help. I published directly to the network server (\\onbase.net\shares) and I get the same results - a blank index.htm page. However, when I publish to the !SSL folder locally and launch the index.htm file, the help launches with no problem. How did you work out your issue?

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    August 10, 2012

    My first thought it that the network server to which you are publishing is not a web server. You will need to liaise with your IT people on that.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    A
    Anonymous
    August 10, 2012

    Thanks, Peter. What preparation needs to be done on a web server to accommodate browser-based AIR help?  I have been trying to find an article on it.  Can you point me to one? (I did try viewing the browser-based help in my network folder in a Firefox browser.  It complained about the flash plug-in, but when I installed it, it didn't do anything to make the help viewable.)

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    October 14, 2011

    Has the help been moved from where you generated it to another local location?

    Check the copy where you generated it. See Snippet 106 on my site. I think it is the same problem.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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