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D
DerryWriter
Participant
April 7, 2009
Question

Browser Settings for Viewing WebHelp

  • April 7, 2009
  • 1 reply
  • 847 views

When another user opens the WebHelp from his browser he sees a blank Contents pane, even though when I open the same start *.htm file, all of the topics show in the Contents pane. Is there a web browser setting that would cause a blank Contents?

I am using RoboHelp 7 HTML to generate this WebHelp.

Thanks

This topic has been closed for replies.

1 reply

Mark Pud
Mark Pud
Known Participant
April 7, 2009

Hi Derry,

Are you both using the same type of browser (IE or Firefox etc)? I think RH output should be compatible with either but it's something to consider...

The only other thing I can think of is that it is running slowly and the TOC is not loading up before patience runs out?Are you both accessing it from the same physical location?

Does your colleague get the top toolbar with the choices for Contents/Index/Search (assuming you have thse set up in your output)? Try switching to the Index and back again..

Cheers,

Mark

D
DerryWriterAuthor
Participant
April 7, 2009

Hi Mark,

My colleague was using his preferred browser, Chrome. This does not seem to support the Contents.

He is able to open the WebHelp in Internet Explorer and FireFox.

Thanks for your suggestions.

RoboWizard
RoboWizard
Inspiring
April 7, 2009

Hi there

Fellow Adobe Community Expert Peter Grainge has some info at this link that will help with Chrome.

You will be interested in Snippet 103.

Cheers... Rick

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