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R
RHGrace
Inspiring
June 19, 2009
Question

BugHunter Woes

  • June 19, 2009
  • 2 replies
  • 2356 views

Please help me solve this problem. I've used RH7 to convert a Help project from WinHelp to HTML Help. BugHunter worked fine for the WinHelp project. I have now enabled it, and the Test HTML Help API function seems to work fine. However, when I open the application and call up CSH, the Help topics appear but the Output View shows no details about the call. Any ideas?

Lacona

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2 replies

E
Eager Beager
Inspiring
October 20, 2009

Okay, I believe that I have a solution that people can try. Unfortunately, I’m working on deduction here, rather than an explicit technical note.

For the microsoft link, it might be subject to change. The keywords that I used to find the information were: “html help workshop download”

1.  Download the latest approved HTML Help Workshop ( Htmlhelp.exe )

http://msdn.microsoft.com/en-us/library/ms669985(VS.85).aspx

Note their comment: The latest version of HTML Help Workshop is 1.3. As of June 2009 there is no HTML Help Workshop 1.4

2. After installing the Htmlhelp.exe, go Start menu >> All Programs >> HTML Help Workshop >> HTML Help Workshop.

3. From the View menu, choose Compiled Help File, and then use the Browse button to indicate your CHM file.

4. Again from the View menu, choose HTML Help Messages. This will open a “bughunter”-like pane that many of you should recognize the purpose thereof.

Note that after you open this pane, the View menu >> HTML Help Messages item will be hidden (source of confusion).

5. Launch the application for which you had compiled your CHM help project, and test a few help calls. The “bughunter”-like window should capture and display the help call IDs.

6. Okay, now close HTML Help Workshop. RoboHelp will complain if the workshop window is left open.

7. Launch your RoboHelp project.

8. Now, BugHunter might appear to be enabled, though it isn’t. So right-click the BugHunter pane and choose Enable BugHunter a couple times. Just toggle it OFF and then back ON again to be certain.

9. Finally, go to your application and test a few help calls. The BugHunter should be capturing the calls now.

If I were to posit a theory, then I’d say that HTML Help Workshop is updating something in the Windows Registry that is overlooked during initialization of the RoboHelp BugHunter. I seem to recall years ago having to at least install the workshop to get the functionality working, though it’s only in recent terms that I encountered this issue with a new laptop.

Hope that helps….

R
RHGraceAuthor
Inspiring
November 17, 2009

I also got a new laptop and am finally getting back to this problem and testing your solution, which is similar to what I stumbled upon the first time. Thanks for taking the time to document everything for the rest of us!

I do seem to have a couple of wrinkles here, though. First, I guess I had previously installed Workshop 1.4 and cannot seem to uninstall it. When I attempt to install 1.3, I get the message that there is a newer version installed on my computer. I uninstall Workshop and delete all remaining files, and yet I get the same message again. 1.4 does not work, and BugHunter does not work after I've attempted to use 1.4. I cannot find any info on any Microsoft site to troubleshoot uninstalling 1.4. I know it's not a RH issue and don't expect any help from this forum. I just wanted to mention it in case others have the same difficulty.

I don't have to use BugHunter right now, so I'll wait and see if Microsoft resolves this in a future 1.3 update.

Cheers,

Lacona

EileenPalsson
EileenPalsson
Inspiring
May 30, 2011

Okay, it looks like you uninstalled HTML Help Workshop in the correct manner, i.e., per the following:

  1. Go Start menu >> Control Panel >> Add or Remove Programs.
  2. In the list of installed programs, select "HTML Help Workshop" and remove it.

The only simple thing I could suggest at this point is to restart Windows after uninstalling 1.4, and (again) restart Windows after uninstalling the 1.3 version. Thereafter, ignore the "Workshop 1.4 already installed" warning, and methodically work through my steps again.

My (overly) cautious reasoning is that this help building functionality has been in Windows for a long time, and there might be something in the system that isn't getting updated properly.

The other thing to try is simply rebuild your CHM project. My apologies if my thoughts sound simplistic, as I am in the habit of trying to catch the simple steps.

Regards...


There is a solution to the problem described by the original poster in another thread:

http://forums.adobe.com/message/3708620#3708620

At least, it worked on my PC (RoboHelp 8.0.2 on a 32-bit Windows 7 machine).

/Eileen

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 19, 2009

No other solution has been posted and it doesn't always work. I am suffering this too.

The more people who report a bug or request a feature, the more likely it is to be actioned. Please follow this link.

http://www.Adobe.com/cfusion/mmform/index.cfm?name=wishform&product=38

I hope this one gets fixed soon.

See www.grainge.org for RoboHelp and Authoring tips

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R
RHGraceAuthor
Inspiring
June 19, 2009

Peter,

Am I reading your response incorrectly? When you say, "No other solution has been posted, and it doesn't always work," it sounds like one solution was posted that works sometimes. If so, I didn't get that solution.

Yes, I'll be glad to report this as a bug. I also hope it's gets fixed soon!

Lacona

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 19, 2009

Right reply to the wrong post. Sorry.

See www.grainge.org for RoboHelp and Authoring tips

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