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carolc29588583
Participating Frequently
January 16, 2019
Question

Build tags disappearing from RoboHelp 2015 projects

  • January 16, 2019
  • 1 reply
  • 514 views

Hi all,

Hope you might be able to advise.

My colleague and I use RoboHelp 2015 and have 45 projects, version controlled using SVN. We have a working copy on our local machines and we check in and out to the repository regularly, which is on a server elsewhere in the organisation. We have multiple build tags in all projects, some projects alot larger than others.

We noticed a few issues with missing tags over the last few days as we were doing a build for our next release. However, we realised this morning that tags are actually being deleted from multiple projects. We had initially hoped it might have been limited to one project but looks like its more widespread than that.

We are currently trying to find out the extent of the problem. Its a very serious one for us as trying to recreate the tags and retag the correct material appropriately would be one hell of a challenge if even fully doable.

First off, has anyone experienced this before - tags being deleted randomly from projects? Any ideas or leads?

We are going to do trawl through our projects and make sure that only the appropriate RH files are under source control... we have a few instances where, for example, the .pss is under source control. Would that be the cause of the issue?

Also, can anyone confirm if the ehlpdhtm.js file should NOT be under source control? We know it is used for dynamic HTML effects etc but is it recreated each time we open a project?

Huge thanks in advance for any leads.

Carol

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 16, 2019

This is not something that I recall having seen posted on the forums and I do see all posts. That does not mean I can remember them all but this is not coming to mind as a known issue.

I don't use source control but there is something on my site with information given by those who do. The list of files not to save in source control includes the PSS file and the ehlpdhtm.js file!

This is only a guess but I suspect that when you have taken fresh copies from source control, you have trashed the local copies which were the ones needed. With everyone doing that, what's in source control has become just whatever the last person uploaded. Does that make sense?

I don't think your topics will have lost their reference to the tags, it's "just" that they no longer exist. Recreating the tags character perfect should fix things.

I hope this is of some help.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 16, 2019

The place to look for the list is in Snippets. There is a link to Source Control at the top of the page.

See www.grainge.org for free RoboHelp and Authoring information.

@petergrainge

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carolc29588583Author
Participating Frequently
January 16, 2019

Hi Peter,

Thanks for coming back to me. It's much appreciated.

'Recreating the tags character perfect should fix things' - could you explain this please? I don't understand.

Aside from having some RH files under version control that shouldn't be version controlled, we are now leaning towards thinking the root cause might be a .cpd related issue.

In a project with missing tags, I deleted the .cpd on my machine and viola, a whole bunch of tags appeared.Thinking that, despite being version controlled, there is a lag between our working copies and the master copy in the repository due to ineffective .cpd files. Is there any logic to what we're thinking?

Going forward, thinking that we'll delete/rename the .cpd on our local copy before each time open a project.

Addled and befuddled.

Many thanks,

Carol

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