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octechwriter
Known Participant
March 7, 2011
Answered

Bullets and Numbers not Appearing in WebHelp

Sorry if this is a repeat. Other posts on this forum do not seem to resolve this issue.

I cannot get bullets or numbers to display in my lists in WebHelp.  Bullets and numbers appear just fine in HTML Help, and they even appear in the RoboHelp project correctly. They just don't appear within the WebHelp displayed in Explorer or Firefox.

The content is authored in FrameMaker. Selecting Convert Autonumber to HTML works great for CHM, but nothing appears in WebHelp. I tired selecting Convert Autonumber to Text, and the bullets and numbers display in Firefox, but wingdings display in Explorer.

Since everything displays okay in RoboHelp, should I assume that there is something about the WebHelp window that is interfering with my lists?

The lists are multilevel. I'm using RoboHelp 8.0.2.208 (TCS2)/Windows XP, SP3.

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Mayank_Agrawal
Mayank_AgrawalCorrect answer
Participating Frequently
March 10, 2011

Since you mentioned the issue with Wingdings font, I am assuming that "sn Step Number" character style is being mapped to BulletSymbol character style(in fmstyles.css) which makes use of Wingdings font. (Please verify in Conversion Settings dialog)

Since Wingdings font is being issued, the symbol displayed for bullet comes from Wingdings family when viewed in IE. However, as Firefox does not support Wingdings properly, a normal character is displayed in placed of a Wingdings one.

In case Wingdings character is not required, it is recommended to either modify the style BulletSymbol to use some other font or map "sn Step Number" style to source. Also, "Convert to text" option seems to suit your requirement. So, it is recommended to use that particular setting for "b bullet" paragraph style.

I hope that resolves your issue. Please let us know if you have further queries or you face further issues.

Mayank

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4 replies

Mayank_Agrawal
Mayank_AgrawalCorrect answer
Participating Frequently
March 10, 2011

Since you mentioned the issue with Wingdings font, I am assuming that "sn Step Number" character style is being mapped to BulletSymbol character style(in fmstyles.css) which makes use of Wingdings font. (Please verify in Conversion Settings dialog)

Since Wingdings font is being issued, the symbol displayed for bullet comes from Wingdings family when viewed in IE. However, as Firefox does not support Wingdings properly, a normal character is displayed in placed of a Wingdings one.

In case Wingdings character is not required, it is recommended to either modify the style BulletSymbol to use some other font or map "sn Step Number" style to source. Also, "Convert to text" option seems to suit your requirement. So, it is recommended to use that particular setting for "b bullet" paragraph style.

I hope that resolves your issue. Please let us know if you have further queries or you face further issues.

Mayank

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octechwriterAuthor
Known Participant
March 21, 2011

Thanks, Mayank!

I changed CSS references to Wingdings to something like Arial and set the autonumber to convert to text, and that did the trick. I don't like that my bullets and numbers are now inline rather than hanging, but I guess I'll need to create new paragraph styles for my numbered and bulleted lists rather than relying on the regular body paragraph styles.

Thanks again!

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Mayank_Agrawal
Mayank_Agrawal
Participating Frequently
March 8, 2011

Ideally the list should display properly in both the outputs. However, it seems to be an issue specific to some characters used in the list. It will be great if you could share the autonumber definitiion(s) in the FrameMaker document paragraph style. It will be even better if you could share a small sample FrameMaker document having such a list. You can upload the document (may be at acrobat.com) and share the download URL.

This will help us investigate the issue at our end and provide the appropriate solution accordingly.

Mayank

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octechwriterAuthor
Known Participant
March 8, 2011

Thanks for the reply.

Here is a link to a representative FrameMaker document: https://acrobat.com/#d=*NcuV00rWjZPnOKhYewjeg

The FM autonumber format is an interesting theory, but I'm not sure that's it. If bulleted or numbered list is in a table, it displays fine. Outside of tables, bullets and numbers are nowhere to be found.

Here is the CSS that is being applied to the topics when they are generated in case that helps: https://acrobat.com/#d=HYslhpcR2-3ERIyi6-fzNQ

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