Skip to main content
C
Cynthia Pao
Inspiring
November 30, 2021
Answered

Buying a Subscription

  • November 30, 2021
  • 3 replies
  • 376 views

I have an eval copy of RoboHelp on my personal laptop, and want to buy a subscription for a couple of months.

 

When I installed someone from Adobe emailed me, but she never responded to my response asking about purchasing a license.

 

Any suggestions who I should contact?

 

Thanks!

Cindy

 

    This topic has been closed for replies.
    Correct answer Peter Grainge

    Do you have a work subscription? If you do that allows two installations.

     

    Otherwise doesn't the help menu have a purchase option? Sorry not at a RoboHelp machine. I think there may be a minimum term of one year so check that out. On Adobe's site there should be information about that. Just search "RoboHelp"

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    3 replies

    A
    Community Expert
    AmebrCommunity Expert
    Community Expert
    November 30, 2021

    To confirm Peter's statement, there is no option for only subscribing for a short period. This is from the buying guide page "annual commitment, paid monthly or annually. Available in select countries."  (emphasis is mine)

     

    (https://www.adobe.com/au/products/robohelp/buying-guide.html)

    C
    Cynthia PaoAuthor
    Inspiring
    December 1, 2021

    I did send an email to tcssup@adobe.com but no reply so far.

     

    Thank you for the link to the buyer's guide. I'll look it over this morning. I sure hope they have something on the short side. Even six months would be OK. If they do not, that's most unfortunate.

     

    But the question about my work account provides a good answer, too. I'll check on this option, too.

     

    Thank you for the information Jeff, Peter, and Amber! I'll mark this question as answered.

     

    Cindy

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity ExpertCorrect answer
    Community Expert
    November 30, 2021

    Do you have a work subscription? If you do that allows two installations.

     

    Otherwise doesn't the help menu have a purchase option? Sorry not at a RoboHelp machine. I think there may be a minimum term of one year so check that out. On Adobe's site there should be information about that. Just search "RoboHelp"

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    November 30, 2021

    See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. I'd recommend using the tcssup@adobe.com e-mail address as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices