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drpguy
Participant
June 12, 2009
Question

Can't change the HTML editor in Robo7

  • June 12, 2009
  • 1 reply
  • 1109 views

When I click on Tools, Options, I get this message: Internal Error: Can't get right editor's information. Subsequently, there are no HTML editors listed and the option to ADD is grayed out.

Tried several times to reinstall along with Ver .2, to no avail.

Any ideas....thanks!

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
June 14, 2009

I wonder if you are going about the uninstall correctly.

When you see 7.0.3 you might think you are uninstalling the full product. You are only uninstalling that patch. Click Refresh or press F5 and you will see 7.0.2 waiting to be uninstalled, after that Refresh shows 7.0.1 and finally the original install.

If you did not do it that way, try again and hopfully on reinstalling, all will be OK. If you have fixed it some other way, it would help if you posted that here.

See www.grainge.org for RoboHelp and Authoring tips

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djm2142
Inspiring
October 2, 2009

I also have this issue with my RoboHelp 7.03.001.  Up until a few days ago, it was fine and I could open the files fine.  Now I have to right-click on each one and select "Edit with RoboHelp WYSIWYG.   I do not have any options available under the Tool Options/HTML Editors and also get the same error message.  Is this possibly associated with another installation such as a Windows patch or Adobe product (Adobe Flash Player 10 Active X for example may have been installed recently).

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 5, 2009

The HTML Editors box is blank on my RoboHelp 7.


I think you will need to go into Control Panel and do a repair.

See www.grainge.org for RoboHelp and Authoring tips

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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