Can't create snippets

Hi everyone,

Since I installed RoboHelp 2019 back in July, I've always had the following issue with snippets:

When trying to create a snippet, the snippet file is automatically named after either the project name or my Windows user name. In effect, it always becomes myname.htm.

When I try to save the project after creating a snippet, it doesn't seem to save. The snippet doesn't appear in the snippet list. The only method that seems to work is to create one in the snippet folder itself.

As it's a big part of single-sourcing, I absolutely need to get this sorted. It's not really viable to do it that way all the time.

Thanks.