Skip to main content
Inspiring
May 27, 2014
Answered

Can't edit topics offline

  • May 27, 2014
  • 1 reply
  • 462 views

I Work From Home (WFH) a couple times a week and am working in RH with one other writer and we are tracking our changes in SC. Since the network is really slow, I thought I could work on the topics offline and then check them in when I go into the office, however, whenever i make a change to a topic, I get an error box like this:

I can't make any changes to any topics or snippets, and I've checked my rights as a SC user -- I have all rights. I've also tried checking out files but no can do. I thought I was able to do this offline when WFH. Is there another setting I'm missing? I've looked in the Help and there's not much about working with topics offline, so I'm really not sure what my restrictions are.

This topic has been closed for replies.
Correct answer RoboColum_n_

I suspect this has something to do with the access you have at home to the RSC database. I'd get your VPN access checked.

1 reply

RoboColum_n_
RoboColum_n_Correct answer
Legend
May 27, 2014

I suspect this has something to do with the access you have at home to the RSC database. I'd get your VPN access checked.

Inspiring
May 29, 2014

You were right, Colum! I did try to disconnect from VPN but the problem continued. However, when I clicked Work Offline, it then prompted me to get the latest files. This time I clicked No instead of Yes. It seems that whether I'm connected to VPN or not and even when I'm working offline, as soon as I got the latest files, RH has to connect to the server, thus mucking everything up. Thanks again. :-)