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A
AIR-Chayah
Inspiring
January 20, 2015
Question

Can't generate PrintDoc

  • January 20, 2015
  • 1 reply
  • 682 views

System specs

  • Windows 7 Experience SP1
  • Microsoft Office Professional Plus 2010
  • Microsoft Word 14.0.7140.5002 (32-bit)
  • RoboHelp 11.0.3.268

Is there a known limit to the number of topics that can be included when generating PrintedDoc?

I successfully generated a subset of my project last week and wanted to generate a Word version with all the topics included from the selected TOC. The dialog box reaches a point where it says "Processing topics" and the Output View just keeps saying "Saving 'Touchstone_Help_PrintedDoc.doc".

I tried generating using .doc as well as .docx.

I tried creating a new SSLs.

It's been almost two hours and I don't see completion in sight, and so was wondering whether I'd exceeded some limit.

Thanks for any assistance any of you can provide.

Carol

This topic has been closed for replies.

1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 21, 2015

There is no defined limit and I have just created an 800 page document. Ridiculous I know but that's what the slavemaster wants.

How much memory does your machine have? That can affect things but I'm guessing it is something else.

Try splitting the layout into two halves so that half the topics are in one layout and half in another. Do both fail?

Are you trying to create a PDF at the same time?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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A
AIR-ChayahAuthor
Inspiring
January 21, 2015

Good morning, Peter.

Thanks, as always, for your speedy reply.

My computer has eight GB of memory.

Additional project  information:

  • 857 topics
  • 112 snippets
  • 123 PNG files
  • One of the books that seems to cause PrintDoc failure when included in the Chapter layout colums has about 309 topics and 280 tables, with many hyperlinks in the tables.

The first layout, with all topics up through the book with 309 topics and 280 tables, just "failed" with an internal error (after PrintDoc forced a restart of Word). However, when I go to the SSLs folder and open the document, it's got 725 pages and appears to have all the content!

The second layout, with all topics after the book with 309 topics and 280 tables, has just given me the same errors. Interestingly, when I right-click the SSL in the Single Source Layouts pod, the message indicates that the output is not yet generated. However, again, when I go to the SSLs folder, the file is there and has all the right content.

(Yesterday, when the PrintDoc failed, there was content, but not TOC.)

When I generate the SSL with ALL the topics, it gets to updating list paragraphs, says it's "Saving", displays the Word error, and then just keeps processing and "saving" for a very long time (typically longer than an hour)  and then looping back to the Word error and "saving". It's 11:26 am. I'm off to lunch and will see what it's done when I return!

Carol 

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
January 22, 2015

Isn't it about time you got back from lunch?

What's the current status?

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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