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abigailatssc
Inspiring
Mar 10, 2020 7:18 PM UTC
Question

Can't get thumbnails to work when page is outside of frame in RH 2019

I am using Robohelp 2019, and the thumbnail feature works great as long as the topic page is still inside of the frame. If I right-click a topic and open it in a new window, the thumbnails no longer work. 

Is there a setting I need to check somewhere?

The images ARE checked for "Use Thumbnail" and my Output Presets have "Create thumbnail for images" checked as well.

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    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    Mar 11, 2020 2:45 PM UTC

    I don't know for sure but I wouldn't expect it to work in that scenario. The new window is sort of disconnected from the scripts that make the thumbnails work. Maybe check with techcomm@adobe.com?

     

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