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February 13, 2008
Question

Can't get update for RH7

  • February 13, 2008
  • 12 replies
  • 969 views
When I used the Adobe updater (Help | Updates), I cannot get the updates I want.

When I went to the Adobe site, I can't get download the update either.

I was wondering if it was just me.

I am running Vista and use IE7.

Thanks.
This topic has been closed for replies.

12 replies

February 14, 2008
*Sigh* Okay. I was just hoping for some lightning-fast way of doing it.
February 14, 2008
Still no luck today (with the 2 monitors). I click Help > Updates in RH, and absolutely nothing happens. Is my updater somehow broken?

How can I get a request to Adobe to put this patch on the RH updates page?
RoboWizard
Inspiring
February 14, 2008
Hi Ben

Perhaps via the Bug Reporting/Wish Form?

Click here for the form

Cheers... Rick
Known Participant
February 13, 2008
I got the notice to update just now in fact. After the updater had completed and said everything was updated, I looked at About RH and it still had the old version number.

I had to restart my computer because of another reason and when I checked again it said 7.01.001.

So, something's not right somewhere for RH to not report itself as having been updated after it's been updated.
February 13, 2008
Yes, the new one is 7.01.100
RoboWizard
Inspiring
February 13, 2008
Perhaps the server is busy?
February 13, 2008
Ok, now the updater went through, updated my Acrobat as well as my RoboHelp.

I guess there was either a glitch with my systme or Adobe's.
February 13, 2008
Version 7.00.145. I believe that's the original released version of RH7.
February 13, 2008
BTW, using XP and IE6.
RoboWizard
Inspiring
February 13, 2008
Hi there Ben

If you click Help * About RoboHelp HTML, what does the dialog report?

Cheers... Rick
February 13, 2008
I don't get any results when I go to Help > Updates. However, I am working with one monitor today when I usually have two, so there may be something popping up off of my screen that I can't locate.

There is nothing about this patch on Adobe's site if I go to Support (or Downloads) > Updates and choose RoboHelp. I'll keep looking for it there and try RH7's update mechanism when I have 2 monitors again tomorrow.

--Ben
February 13, 2008
I attempted again to update, now it is downloading the updates.

I will keep you posted on the progress.

thanks.
Peter Grainge
Community Expert
Community Expert
February 13, 2008
No options?

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