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Matt-Tech Comm Tools
Community Expert
Matt-Tech Comm ToolsCommunity Expert
Community Expert
September 18, 2017
Question

Can't install RoboHelp 2017 Update 2

  • September 18, 2017
  • 1 reply
  • 2843 views

Alas, the error log they mention is not available!

Anyone else seen/solved this?

    This topic has been closed for replies.

    1 reply

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 19, 2017

    How did you try to apply the update? If it was via File > Help, try downloading the update first.

    Adobe - Support : RoboHelp Support Center : Service Releases

    The only time I have seen this message, the log file was available, albeit not much help.

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

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    doctester
    doctester
    Participating Frequently
    September 22, 2017

    I'm having the same problem, and Support Chat didn't have a solution. When I checked for updates using Help > Updates, it didn't find any RoboHelp updates. When I manually downloaded it from the Adobe site and tried to install, I got a message similar to the one above, except mine said that the update was not applicable to my installation. I checked the datestamps on the RoboHelp application directory, and there is nothing new enough to indicate that the update did a stealth installation.

    The only suggestion I got from the Support Chat was to (oh joy) uninstall RoboHelp entirely and then re-install it. I was hoping someone here would have a solution. BTW, I also posted this on another thread related to one of the problems this update supposedly fixed. Will repost any answer I get here.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    September 22, 2017

    I got the same message as DocTester but that was because I was running a beta version of RoboHelp 2017 on that machine. If it's any help, uninstalling and then installing the released version did fix the issue.

    See www.grainge.org for RoboHelp and Authoring information

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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