Inspiring

Question

Can't open project after update or from another device

Forum|Forum|3 years ago
May 5, 2022
5 replies
334 views

Hi all.
We are using Windows 10 and 11 Pro\Ent
Robohelp 2020.7.46 (We are observing this issue since 2020.5 i think)
We are facing the issue when after upgrading Robohelp we can't open our project. It is endless 'upgrading files'. We have also tried to recreate our project on device with updated Robohelp. Under recreate I mean simply move topics and skin files from old version to new version. This fixes the issue for a current device but when a collegue trying to open it - it is in endless 'reading files'.
I saw few old topics regarding href slashes, but i though it was fixed. Anyway we got around 2000 topics and every got a hrefs so it's impossible to review thme all.

Any help? This really impacts our job for a long time.

New UI

This topic has been closed for replies.

D

defaultv667u7s1tnd8Author

Inspiring

Hi Peter.
Very thank you for your help, I have sent the project to you.

Peter Grainge

Community Expert

Can you share one of your projects? If you can, then see the Contact page on my site and send the project as instructed there. Do make sure you include a link to this thread and please do not email the project direct.

I will take a look for anything obvious and see what happens at my end if you can share a project.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

D

defaultv667u7s1tnd8Author

Inspiring

Hi Peter. Yes, I mean Robohelp starts reading files and never ends. I have been waiting for a 5 hours. In task manager it uses about 0.2% CPU and 0% of DISK. So I think it is not reading them at all.
I tried to delete .rh folder - no result.

Peter Grainge

Community Expert

When opened on a different device RoboHelp will read again. When you say "endless" do you really mean that? Does it ever complete?

The only thing I can suggest is with the project closed delete the contents of the .rh folder in Explorer and then reopen it. Does that make any difference?

If not then I think you need to try Support. See https://helpx.adobe.com/contact/enterprise-support.other.html#robohelp for your Adobe Support options. The email link tcssup@adobe.com is recommended as it reaches a team dedicated to Technical Communication Suite products including RoboHelp.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Peter Grainge

Community Expert

This is not an issue I have come across.

Are the projects on a local drive?
Do you get the same problem if you open one of the sample projects that you can find in Documents > My RoboHelp Projects.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

D

defaultv667u7s1tnd8Author

Inspiring

Hi Peter.
1. Yes
2. No.

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