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rdweese
Known Participant
Feb 13, 2015 2:36 PM UTC
Answered

Can't open RoboHelp 9 project

was recently upgraded to Windows 7 and now I get an error message that RoboHelp 9 cannot load the database - database is stored on a removable drive - not the laptop - Help Please 🙂

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Jeff_Coatsworth
Jeff_CoatsworthCorrect answer
Community Expert
Feb 13, 2015 2:42 PM UTC

Can you see the drive in Windows? What are your rights to it? Do you have sufficient rights to the project folder?

BTW – this is a bad idea to work off a removable drive – create a local c:\projects\project_name\ folder with full admin rights and work there; zip it up to archive it on your removable drive for safety.

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3 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity ExpertCorrect answer
Community Expert
Feb 13, 2015 2:42 PM UTC

Can you see the drive in Windows? What are your rights to it? Do you have sufficient rights to the project folder?

BTW – this is a bad idea to work off a removable drive – create a local c:\projects\project_name\ folder with full admin rights and work there; zip it up to archive it on your removable drive for safety.

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    rdweeseAuthor
    Known Participant
    Feb 13, 2015 3:37 PM UTC

    Thanks Jeff – moved it to the laptop and it opens just fine ☺ - You’re wonderful!!!

    Robin

    Robin Weese

    Computer Operations Support

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