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Participant
June 2, 2009
Question

Can't Publish from Robohelp HTML 7 to Robohelp server 8

  • June 2, 2009
  • 1 reply
  • 1852 views

Please help. I have looked everywhere for answers. Here is my problem.

Environment

I have a windows XP machine with robohelp html 7 and the 7.0.3 patch installed. I am testing the trial version of robohelp server 8 for 30 days. The installation of the robohelp server 8 application when ok. I think. I am able to login as admin in the robohelp server web adminstrator application and also able to go the main page (http://mvrobohelp:8080/robohelp/). The congratulations! screen appears.

Problem

When I published the webhelp pro project from the workstation, it does its thing and end with the message that said "successfully published to "Bankway Headquarters".  I go to the robohelp 8 server and login as admin and I do not see the project "Bankway Headquarters" in the projects screen under the general area. It looks like the robohelp server does not finish publishing the project.

Client PC messages

Finished applying Template in 6 sec(s)

Finished compiling WebHelp Pro in 378 sec(s)

Successfully published to "Bankway Headquarters".

Thanks for any help in advance

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1 reply

tuls_garg
Inspiring
June 3, 2009

Hi,

Can you share your tomcat logs? They are located in "<tomcat install dir>/logs" folder .

Tulika.

RoboHelp Server Team

Adobe.

metavanteAuthor
Participant
June 3, 2009

Tulika,

Here are all the log files in that directory. Thanks.

tuls_garg
Inspiring
June 4, 2009

Hi,

I went through your logs. Apparently some of your topic file names contain following characters:

< (less than), > (greater than), " (quote), & (ampersand), ‘ (apostrophe)

Please scan through your topic file names and remove these characters from file names. You can replace them with underscore if you want.

Then regenerate and publish to RoboHelp Server.

Tulika.