Known Participant

Question

Can't publish Robohelp project - error indicates restart robohelp

I have been attempting to publish an updated robohelp project. Upon publish, I get an error message

Application Error

The application has run into an error.
Please save your unsaved changes and restart from menu:
Help Restart RoboHelp

I have followed the directions numerous times to no avail. I've hard booted the computer multiple times as well

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Community Expert

@goLobos So what was the problem?

Known Participant

I had attempted to add a second WebHelp site to publish to, and that's when it failed.

I removed the second attempt, and restored the original one.

Community Expert

Try publishing use File System. If that works then the problem is with the settings for the server, that will require your IT guys to assist.

Sometime using an IP address rather than the server name helps.

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

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Known Participant

Thanks Peter.

I've isolated the problem and was able to fix it and publish again. Tx

Known Participant

Hello Peter.

I can generate just fine, the PUBLISH is what throws the error.

NO-this is not a new project, have been publishing quite fine for a long time now. Problem cropped up in last few days

Community Expert

Do you mean publishing or generating?

Is this the first time since updating?

________________________________________________________
See www.grainge.org for free Authoring and RoboHelp Information

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

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