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Anonymous
March 20, 2008
Answered

Can't Read Registry AppPath

I have a new XP machine and have installed and reinstalled RG X5 three times and every time i try to launch a project, i get the following error:

"Can't Read Registry AppPath
RoboHelp may not be properly installed
RE-install RoboHelp if you continue to get this message"

Anybody out there have thoughts on how to correct this?

Thanks in advance

Robert
    This topic is closed to new replies. Start a new post to keep the conversation going.
    SeanAitkenCorrect answer
    Inspiring
    July 2, 2008
    Well.. I had the same issue... tried the same things... same results. However, deleting this file fixed things for me:
    C:\Documents and Settings\{username}\Application Data\Microsoft\Word\STARTUP\RoboHook.wll.
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    8 replies

    RoboColum_n_
    RoboColum_n_
    Legend
    April 11, 2008
    Can you try installing on another PC? If that works, just double check that you do indeed have full admin rights before you try again.
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    SeanAitkenCorrect answer
    Inspiring
    July 2, 2008
    Well.. I had the same issue... tried the same things... same results. However, deleting this file fixed things for me:
    C:\Documents and Settings\{username}\Application Data\Microsoft\Word\STARTUP\RoboHook.wll.
    Translate
    RoboColum_n_
    RoboColum_n_
    Legend
    March 21, 2008
    So are you installing on a LAN or on each PC? The licence agreement does not allow installation over a LAN.
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    Anonymous
    March 21, 2008
    I am only installing on one PC, mine. I was just noting that I have admin over the entire LAN, including my machine.
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    RoboColum_n_
    RoboColum_n_
    Legend
    March 22, 2008
    It may be worth checking out this knowledge base article. Maybe there are some registry keys there that shouldn't be there.
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    RoboColum_n_
    RoboColum_n_
    Legend
    March 20, 2008
    Hi Robert.
    Are you installing with full administrator rights? If not, it won't work.
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    Anonymous
    March 21, 2008
    Thanks for the response.

    Yes, I have system admin rights to the LAN and this machine in particular. That's why this is so strange. This is the second machine it has been installed on, both XP Pro, 2002 SP2
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