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A
Anonymous
June 11, 2010
Question

Can you tell me how to displays my browser based help?

  • June 11, 2010
  • 1 reply
  • 575 views

I am using RH8, generating Browser based Air, and have windows 7.

This is a continuation of my previous discussion.

I was able to generate browser based air help for my merged projects just once.But I just tried it again and it won't work.

Here is what I did.

I created the parent file and generated the Air files.

This created my subdirectories for my merged projects. However, it did not create an !SSL file.

Then I generated Air files for my 11 projects and put the results in the folders created by my parent file.

I can view everything just fine on my pc but when I put it on another pc or our network drive, I just get a gray screen.

We just sent it to our IT person and he put our Air files out on our corporate web and it did display. However it did not have the correct template.

Also, the publish button displays for me but not for the other developer I'm working with when we want to publish.

Lots of questions, I hope there are answers. Thank you.

Pat

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    1 reply

    Captiv8r
    Captiv8r
    Legend
    June 11, 2010

    Hi there

    Oh the joys of working in largely uncharted waters! (I'm talking AIR Help)

    Sorry, but about the only thing I'm able to help with here is the Publish button. You stated that Publish was available for you but not your co-worker.

    Publish will only be available if you have defined a Publishing Destination in the Single Source Layout properties. The question in my mind is to ask if you and your co-worker are opening the same project. If so, I would be assuming Source Control is involved. And if you both have the same project, it's a bit of a mystery as to why Publish isn't enabled.

    But if you are each working on separate projects, I can totally understand that, because Publish settings are configured on a "per project" basis.

    Cheers... Rick

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    A
    Anonymous
    June 14, 2010

    We figured out what is going on but don't know what the solution to the problem is. Here is what we have done--

    We clicked Adobe AIR and selected Browser based Help

    We clicked Server and put a server location (we used C:\XXX)

    We clicked General and in the Start Page put C:\XXX\filename.htm

    The publish button displayed but we got an error message and couldn't publish.

    However, when we clicked General and put in a Start Page that was different from the server location (C:\BBB\filemane.htm) we could publish.

    Our question is what are we supposed to put in the Start Page? What's happening here?

    Can anyone help?

    Thanks.

    Pat

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    June 14, 2010

    You are not grasping the difference between generating and publishing.

    The general tab location is where you generate. You need to specify a start page. It must be a local drive.

    The server tab location is where you publish. It can be a server or local but it must not be the same as where your source files are or where you generate.

    This is no different to webhelp and generating and publishing webhelp is covered in the merged help article on my site.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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