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michelled60596123
michelled60596123
Known Participant
July 13, 2021
Answered

Cannot build PDFs - Check Java Installation

  • July 13, 2021
  • 3 replies
  • 1273 views

Hi

I am using RoboHelp 2020.5.71 and I cannot generate PDFs. I get the following message:

 

Failed to generate test. Java installation could not be verified. See output logs for more details.

Can anyone help me please?

 

Thanks

Michelle

 
    This topic has been closed for replies.
    Correct answer Jeff_Coatsworth

    See Peter's page on this - https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_pdf.htm

    3 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    July 23, 2021

    So Peter's site had the answer?

    Erwin.Timmerman
    Erwin.Timmerman
    Inspiring
    September 7, 2021

    Yes. At first it didn't work, but it turned out that JRE 32-bit was installed even though I had specifically downloaded the 64-bit version. Or so I thought, apparently. Anyway, reinstalled as 64 bit, entered the environment variable and it worked.

      ChadPink
      ChadPink
      Inspiring
      January 10, 2022

      I had to install the 64 bit version as well. Thanks for this reply.

      michelled60596123
      michelled60596123Author
      Known Participant
      July 23, 2021

      I fixed it by installing JRE!

        Jeff_Coatsworth
        Community Expert
        Jeff_CoatsworthCommunity ExpertCorrect answer
        Community Expert
        July 13, 2021

        See Peter's page on this - https://www.grainge.org/pages/authoring/rh_tour/rh2020/outputs/outputs_pdf.htm

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