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madgedeepers10
Inspiring
May 2, 2024
Answered

Cannot build PDFs in RH 2022.3.93

  • May 2, 2024
  • 4 replies
  • 535 views

Hi

I cannot build PDFs from RH 2022.3.93 - the error message is below.

This occurs regardless of the project or PDF output preset. I have tried installing and reinstalling Adobe Acrobat Pro, but I have had no luck.

Any help would be fantastic as I am in my deliverable generation for our latest software release.

Thanks M

 

    This topic has been closed for replies.
    Correct answer madgedeepers10

    It turns out that my Java 8 installation had been removed. I reinstalled it, and I can now generate PDFs. I appreciate your help.

    4 replies

    M
    madgedeepers10AuthorCorrect answer
    Inspiring
    May 2, 2024

    It turns out that my Java 8 installation had been removed. I reinstalled it, and I can now generate PDFs. I appreciate your help.

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    May 2, 2024

    Aha - always look at IT as the culprits! lol 
    It's when it was working before & suddenly stops working that the "what changed?" flags go up.

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      May 2, 2024

      Have you rebooted the machine?

      ________________________________________________________
      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

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      M
      madgedeepers10Author
      Inspiring
      May 2, 2024

      Yes I have rebooted but i haven't tried a cold boot yet

      Jeff_Coatsworth
      Community Expert
      Jeff_CoatsworthCommunity Expert
      Community Expert
      May 2, 2024

      Was this working before and now suddenly it doesn't? If so, what's changed? If it's never worked, then I suspect something is borked in your install.

      M
      madgedeepers10Author
      Inspiring
      May 2, 2024

      It worked perfectly yesterday

      Peter Grainge
      Community Expert
      Peter GraingeCommunity Expert
      Community Expert
      May 2, 2024

      Update 4 is available but I don't think anything in it will affect this issue. 

       

      I have never seen or heard of this message before so this is trial and error. Try the supplied About RoboHelp project to see if you get the same error. That is a known project that should not throw that error. If it does, then something is wrong with your installation or environment.

       

      • Is RoboHelp installed to the default directory on your C Drive?
      • See the Before You Start section here. RH2022 PDF Output (grainge.org) I don't think it is related but let's rule it out.
      • Are you generating to the same drive?
      • Is there any source control involved?

      ________________________________________________________

      My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

       

       

      Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.
      M
      madgedeepers10Author
      Inspiring
      May 2, 2024

      Where do I find the About RoboHelp project?

      RH is installed to the default location

      I am generating to the same drive

      I use Git/VS 2019 for source control

       

       

      M
      madgedeepers10Author
      Inspiring
      May 2, 2024

      I created a dummy project and got the same error so I doubt it is source control related

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