Skip to main content
D
Dennetti
Inspiring
March 24, 2021
Answered

Cannot Create a pdf output in RoboHelp 2017

  • March 24, 2021
  • 7 replies
  • 519 views

Please could someone advise how to create a PDF output in RH 2017? I have configured the settings for printed output, but it just creates Word docs. I must be missing something. Thanks for  any advice.

    This topic has been closed for replies.
    Correct answer Dennetti

    Its working OK now, thanks. There was a PDF addon installed that was preventing RoboHelp create PDFs. After uninstalling this, PDFs could then be created.

    7 replies

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 24, 2021

    So that I am clear, that dialog is with the new project using new topics and the default CSS, correct?

     

    Next thing to try is changing to Word and if that generates, create your PDF from there.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    D
    DennettiAuthor
    Inspiring
    March 24, 2021

    That's correct. Word generated OK. and I could create the PDF from there. Thanks

    D
    DennettiAuthorCorrect answer
    Inspiring
    March 26, 2021

    Its working OK now, thanks. There was a PDF addon installed that was preventing RoboHelp create PDFs. After uninstalling this, PDFs could then be created.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 24, 2021

    Create a new project with just a couple of topics to see what happens there. That will establish if it is general issue or just this project.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    D
    DennettiAuthor
    Inspiring
    March 24, 2021

    I tried this. When it finished I got the following. Not very helpful unfortunately.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 24, 2021

    Yes, what I said, double click the SSL so that you can see the screen with the options.

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    D
    DennettiAuthor
    Inspiring
    March 24, 2021

    There must be some configuration I am missing. Are there any other settings I could check?

    D
    DennettiAuthor
    Inspiring
    March 24, 2021

    Here is the image I referred to. I am doing exactly as you advise. Do I need to configure anything else in RoboHelp to get PDF output working please?

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 24, 2021

    Please use the photo icon to insert images within the post. Some supporters will not open attachments for security reasons and if you do download, you are then not seeing the image inline with the text. Then thanks to a quirk of this forum you have to close the thread and reopen it before you can reply. Crazy but that's the way it is.

     

    I have looked at the image and that appears to be from the ribbon. When you double click one of those it should open the dialog I have shown. You can also go to the Output tab double click the SSL and see that screen.

     

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    D
    DennettiAuthor
    Inspiring
    March 24, 2021

    I have done this, and specified PDF output, but no luck I'm afraid.

     

    D
    DennettiAuthor
    Inspiring
    March 24, 2021

    Hi. I have 'Generate Adobe PDF' selected, and all updates applied. I have installed Java, and set the environment variable to the installation folder. I cancelled the output after I saw that Word files were being created. I haven't restarted the PC since adding Java.

    The PDF icon is not shown (see attached), which might indicate a problem perhaps. Thanks

     

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    March 24, 2021

    What do you have set here?

     

    I have known it to fail to create a Word doc when that option is set but with a dialog telling you that.

     

    I don't think that if the PDF check box is selected that I have seen anyone report it has then created a Word document instead. The PDF might fail but again with a warning so if both check boxes are selected you might just get the Word part.

     

    Updates applied?

    ________________________________________________________
    See www.grainge.org for free Authoring and RoboHelp Information

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices