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bronxguys02
bronxguys02
Known Participant
Jul 13, 2020 7:39 PM UTC
Question

Cannot find .chm file in RH 9

I am using RoboHelp 9 for one of my projects. I am generating Microsoft HTML Help output, and when done generating, the dialog asks if I want to view PRO.chm (the name of my project). I open it and view the CHM fine. When I go to find the actual PRO.chm in File Explorer, I search and cannot find it. (I've been working with RH for 25 years, so I'm not a complete newbie, but this has me baffled.)

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4 replies

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 13, 2020 8:23 PM UTC

The \!SSL!\ sub-folders correspond to your output types - I forget what the CHM one is called, but it should have wiped it at the beginning of the generate process & recreated it - look at the datestamps. If nothing is changing, check to make sure you're running the right project on the local machine (not on a server).

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bronxguys02
bronxguys02Author
Known Participant
Jul 13, 2020 8:40 PM UTC

The project is on a server in a different location. Found the .chm. Thanks so much! I appreciate your quick assistance!

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Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
Jul 13, 2020 8:04 PM UTC

You should see it in the \!SSL!\ folder of your project.

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bronxguys02
bronxguys02Author
Known Participant
Jul 13, 2020 8:08 PM UTC

Yeah, it's not there. There are several folders in there (I didn't set up the project, so I don't know what they are for), but no .chm. I'm logging into a remote desktop - would that have any effect? It hasn't in the past. 

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