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jhy1111
Participant
January 29, 2014
Question

Cannot generate PDF directly with RH11.

  • January 29, 2014
  • 2 replies
  • 1691 views

I'm using RH and Word 2013. My project publishes to Word with no problem. When I publish directly to PDF, I see this error 

Any ideas on what to do?

Starting to build Printed Documentation...
Printed Documentation processor 11.0.0.179

Building D:\RH_output\Robohelp11_acceptance\PDF\v0291\Printed_Documentation.doc ...

Preparing to create Printed Documentation...
Clearing output folder...
Preparing files for Print Document...
Copying files...
Updating files...
Finished preparing in 4 seconds.
Preparing environment...
Printed Document Generator Environment: Word 15.0.4551,  OS 6.1.7601, RAM 1024 M Bytes
Building Printed Documentation 'Printed Documentation'...
Building Single Document 'Printed_Documentation.doc'...
Building 'cover0291'...

...

lots of processing and building

...

Saving 'Printed_Documentation.doc'...
Saving 'Printed_Documentation.doc'...
Updating Index...
Updating Table of Contents...
Saving 'Printed_Documentation.doc'...
Generating 'Printed_Documentation.pdf'...
Failed the generate PDF file 'D:\RH_output\Robohelp11_acceptance\PDF\v0291\Printed_Documentation.pdf'...
Failed to save 'Printed_Documentation.doc'...
Cleaning up temporary files...

    This topic has been closed for replies.

    2 replies

    shijua69791861
    shijua69791861
    Participant
    February 22, 2015

    Please see whether this solution works.

    Re: Cannot generate PDF with RH10

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 29, 2014

    Do you also have an earlier version of Word installed?

    Are you seeing an Acrobat ribbon in Word (all versions if more than one)?

    Is the project also on the D drive?

    If you generate the Word document and then select Adobe PDF, does that work?

    Do you have standalone Rh11 or is it part of TCS5?

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

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    J
    jhy1111Author
    Participant
    January 29, 2014

    Hi Peter,

    Thanks for your reply. Here are my answers.

    Regards, Joanne

    Do you also have an earlier version of Word installed?

    Joanne>> I have RH9 and Word 2010 on my PC, but am testing RH 11 and Word 13 on a virtual machine. It is RH11 and Word 2013 that have the problem.

    Are you seeing an Acrobat ribbon in Word (all versions if more than one)?

    Joanne>>I don't see the acrobat ribbon in Word 2013 but do in 2010.

    Is the project also on the D drive?

    Joanne>>Yes, but in different folder.

    D:\RH_local\Robohelp11_acceptance\xxx

    and

    D:\RH_output\Robohelp11_acceptance

    If you generate the Word document and then select Adobe PDF, does that work?

    Joanne>>I can export from Wrod 2013 to PDF but can't save as PDF

    Do you have standalone Rh11 or is it part of TCS5?

    Joanne>>Standalone, sadly.

    Peter Grainge
    Community Expert
    Peter GraingeCommunity Expert
    Community Expert
    January 30, 2014

    The problem is that the PDF Add-in is not being seen on your 2013 machine. I had 2010 and 2013 on the same machine and removing 2010 fixed this issue. However, you have one version on your machine and the other on a virtual machine, effectively two machines.

    Getting the ribbon to show on the VM is the objective. Try reinstalling first and make sure the add-in option is ticked.

    See www.grainge.org for RoboHelp and Authoring tips

    @petergrainge

    Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.
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