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Participant
April 26, 2012
Answered

Cannot get RH8 to open a file browse window (nor open a file from menu)

  • April 26, 2012
  • 2 replies
  • 1100 views

I stumbled across this issue just yesterday, it is only RoboHelp that has the problem... no other applications on the PC are doing this.

When I was attempting to replace an image by clicking image properties, then using the "browse" or file location button on top right of the image properties window... first the window would grey out (as though a new window was going to/had opened)... then... nothing.

all control was taken away from the app, from the window/palette before me (the image properteis window)... so I eventually discovered that I could regain control by hitting "esc" key... which made me think that the software "thought" a window was open... or somehow it was opening beyond my viewable are of the desktop... so I pulled back to only one monitor... still nothing.

I cannot find the window if it is opening to browse for image files...

Also... I cannot even see a window open when I click "Open" from the file menu!

Anyone?  Just happened yesterday...

Have noticed some updates/upgrades for Adobe Air, Acrobat maybe? 

I'm stuck... cannot do work right now.

help?

This topic has been closed for replies.
Correct answer Captiv8r

Hi there

Perhaps this trick will help.

Do the file browse thing where it appears to lock up.

Press Alt+Spacebar and release both keys.

Presss M. (selects the Move command)

Press any arrow key.

Wiggle the mouse around a little and see if the window pops into view.

Cheers... Rick

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2 replies

Captiv8r
Captiv8rCorrect answer
Legend
April 26, 2012

Hi there

Perhaps this trick will help.

Do the file browse thing where it appears to lock up.

Press Alt+Spacebar and release both keys.

Presss M. (selects the Move command)

Press any arrow key.

Wiggle the mouse around a little and see if the window pops into view.

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks

Participant
April 27, 2012

Thanks Captiv8r...

As i suspected... the window *was* open somewhere... just not anywhere viewable!  As soon as I knew how to move the window/ gain control of the window/ reset the location of the window... however  you wanna look at/ say it... I was home free!

The problem was (as it often is) with Windows.

Thanks!

Captiv8r
Legend
April 27, 2012

Hi all

I'm hoping you will take the time and report this as a bug. The dev team should be able to control where these windows open. RoboHelp should be able to manage this so the dev team needs to look into it. (bug reporting link is in my sig)

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks

Jeff_Coatsworth
Community Expert
Community Expert
April 26, 2012

Try resetting your workspace?

Participant
April 27, 2012

Thanks Jeff... I didn't have the vernacular (what to search for) so I couldn't find the answer... "reset the workspace" would have been enough for me to ferret out an answer...  but I didn't have to go searching since Captiv8r gave me a full solution... thanks so much for the help tho!

Jeff_Coatsworth
Community Expert
Community Expert
April 27, 2012

Not sure that the reset would have worked for you – I’ve seen other reports where windows got “lost” and a reset of the workspace didn’t help.