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W
wercampbells
Known Participant
September 15, 2014
Question

Cannot Import Graphics Into Project

  • September 15, 2014
  • 2 replies
  • 344 views

I am experiencing some very odd behavior in RoboHelp 9 project. When I attempt to import/insert a graphic into a topic, I receive the message:

Unable to rename file, "image.gif".
The file contains illegal characters.

First of all, I am NOT trying to rename the graphic. Secondly, the file name image.gif does not contain illegal characters. This happens for any graphic I attempt to import/insert into the project. Any ideas? Thanks in advance.

This topic has been closed for replies.

2 replies

Captiv8r
Captiv8r
Legend
September 15, 2014

Hi there

If you click File > Rename Project (don't worry, we aren't really going to rename the project) what do you see at the bottom of the dialog where it shows the path?

Just click Cancel to dismiss the dialog.

Cheers... Rick

Jeff_Coatsworth
Community Expert
Jeff_CoatsworthCommunity Expert
Community Expert
September 15, 2014

Anything strange about the path where it’s located?

W
wercampbellsAuthor
Known Participant
September 19, 2014

Thanks Jeff, discovered there was an illegal character in the "path" to graphic and "not" the file name. Error message could have been more descriptive.

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