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A
Anonymous
December 14, 2016
Question

Cannot Import word 2016 into RoboHelp 2015

  • December 14, 2016
  • 1 reply
  • 2965 views

I have few question question regarding importing word 2016 document into RoboHelp 2015:

1. Is RoboHelp 2015 Support importing the word 2016 Documents (64 bit)?

2. Can RoboHelp 2015 work with any MS Word Version(2013-2016) 32 bit ?

3. From one of the forums, we understood that RoboHelp 2015 supports only word 32 bit version  -

               a)What is the patch we need if we continue working on 64 bit version of  Word 2016?

               b)How soon in future we see RoboHelp 2015 Compatible with Word 2016(64 bit) assuming everyone is on 64 bit software these days?

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
December 14, 2016

The simple question is whether RoboHelp 2015 will work with the 32 bit versions you specified - yes.

The problem with 64 bit versions is at the Microsoft end. On their site they recommend using 32 bit versions for compatibility with other software, not just RoboHelp but any third party software. With that said, I do believe someone at Adobe told me that RoboHelp 2015 does now work with 64 bit Word. Have you tried and it has failed or are you just doing some research? Let me know and I will make further enquiries.

I wouldn't assume that everyone is using 64 bit software. Indeed many companies are still happily trundling along on 32 bit hardware until kit needs to be replaced.

Having

See www.grainge.org for RoboHelp and Authoring information

@petergrainge

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A
Anonymous
December 14, 2016

Yes I use RoboHelp 2015 and Word 2016  64 bit. I tried importing the Word 2016 document into RoboHelp but I getting the error which says "The Import Word Document wizard cannot locate a supported version of Microsoft Word. Please install Microsoft Word 2000 or newer".

Can you please suggest parallel ways to import Word 2016 document into RoboHelp 2015

Captiv8r
Captiv8r
Legend
December 15, 2016

Just to be on the safe side, have you updated RoboHelp to the most recent service release?

Click this link to watch a video demonstrating how to do this.

Cheers... Rick

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