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Known Participant
October 9, 2008
Question

Cannot Open Hyperlink in Browser - Error Received

  • October 9, 2008
  • 2 replies
  • 1206 views
I am attempting to use a hyperlink within RH 7 for Word to launch a browser window. I've set up the Hotspot to point to Display in Browser, but when I test it in the output file I receive the error "An error exists in this Help file. Contact your application vendor for an updated Help file. (1024)." The link works great when I set it to Display in WinHelp. I've also modified by default browser between Firefox & IE 7, but the error occurs no matter the setting. I appreciate any help.

-Josh
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2 replies

Participating Frequently
November 13, 2008
Hi, Josh,

You may need to install the file Inetwh32.dll in the folder %windir%\system or %windir%\system32 on your users' machines. See this article in the Adobe Knowledge Base for more information:

Inet WinHelp macro

As an alternative, you might try using the ExecFile (EF) macro, which doesn't require any DLL at all. For example:

www.adobe.com!EF(`www.adobe.com')

Pete
JoshbaumAuthor
Known Participant
October 14, 2008
I'm still encountering the same problem as above. If anyone has any thoughts, I would really appreciate hearing them. This is the last piece of a big project that I'd love to get off my desk! Thank you in advance.

-Josh
JoshbaumAuthor
Known Participant
November 12, 2008
Bumping this thread. I would really appreciate it if someone could point me in the right direction. Thank you in advance.
Captiv8r
Legend
November 13, 2008
Hi Josh

Wow, RoboHelp for Word. I think what you are seeing is an ever shrinking minority of users here. Hence the dearth of information.

What is the output you are testing in? WebHelp, FlashHelp, WinHelp, HTML Help? If it's WinHelp, I think there is a special DLL or maybe two that you need to register in order to make it work.

Cheers... Rick