cannot open mk:@msitstore: [path name]

Question

I'm working in Robhelp for Word 7 and up until last week I
was able to view the results of my compiled help in Robohelp. When
the file is done compiling and I try to click 'View Results,' I now
get 'Cannot open the file:
mk:@msitstore:x\doc_4x\ap\output\flexi\fap32.chm. Now I can go to
my output folder in Windows Explorer and open the .chm with no
problems, but I can't view my results while in RoboHelp. Tried the
View Primary Layout icon as well and get the same error message.
I've gone to the website that tells you to download the .ocx file
and re-register it. I've removed any software I had recently loaded
on my machine. Nothing works. I've even deleted the RHTemp#
directories.

gsmichaels · Answer

How I solved the Cannot open the file: mk@MSITStore issue. (Moreover, my chm was suddenly 2x standart size.)

Downloaded & ran MJsDiag.exe , which reported: File not found: C:\Program Files\itcc.dll.

Copied the dll from a windows32 subdirectory on my C:\ drive (which I can't find at the moment) to the Program Files directory. No change in results.

Returned to RH8, opened Single Source Layouts > Microsoft HTML Help > Properties dialog. In Additional Options, unflagged the Optimize CHM File Size check box. Flagged the Apply to all Topics check box, enabling the CSS radio button and the adjacent field, which listed default.css.

Left-clicked Finish button. Successfully generated .chm file (to my desktop) and found that the file had returned to the expected size, @ 49 MB.

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