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A
Anonymous
September 4, 2009
Question

Cannot open the file: mk:@MSITStore

  • September 4, 2009
  • 1 reply
  • 11633 views

I just upgraded to RoboHelp 8 for Word (Office 2007, XP Pro) and continue to have this problem after compiling a project (Microsoft HTML) and clicking on view. One suggestion was to change the path closer to the root directory. I changed the output path the C:\ (can't get any closer than that!) and that didn't help. I searched the forum for a definitive fix but haven't found one yet. The file opens fine using explorer but it's obviously a pain-in-the-butt to have to always do that. Thanks.

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1 reply

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 5, 2009

Try these links found by searching on mk:@MSITStore and hovering over the magnifying glass.

The first is from a RoboHelp for Word user.

http://forums.adobe.com/message/2110232#2110232

This message  contains the second link below. Try that one next.

http://forums.adobe.com/message/766278#766278

http://www.robworley.com/2005/03/what-does-cannot-open-the-file-mkmsitstore-mean/

Another one:

http://forums.adobe.com/message/58920#58920

See www.grainge.org for RoboHelp and Authoring tips

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A
Anonymous
September 8, 2009

Thanks for the suggestions Peter. I've tried them without success, except for the "Try replacing the curly quotes (both single and double) with straight quotes. Also try replacing the em and en dashes with the hyphen."  I have no idea what this is referring to, contents of a file, path name or what. Perhaps with some clarification I could give it a try. I never had this problem with v6 or any of the RoboHelp Office products. It appears that it can be caused by a number of different things. All my files appear to be registered fine. Where is RoboHelp picking up this pathname to insert into the project file path?

Any other suggestions are welcome.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
September 8, 2009

The quotes bit is what Word calls Smart Quotes. Look it up in Word's help. NEVER use them in HTML. They are nothing but trouble.

Not sure without reading the links where they are suggesting the dashes would be but again you will find out about them in Word's help.

Post back if still stuck after a bit more homework.

See www.grainge.org for RoboHelp and Authoring tips

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