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Anonymous
November 14, 2011
Question

Cannot print WebHelp topics in Firefox 8 and Expand/Collapse button not functioning

  • November 14, 2011
  • 11 replies
  • 3122 views

I'm using RoboHelp HTML version 8.0.2.208 to generate WebHelp output. In the WebHelp output file, the Print and Expand/Collapse toolbar buttons are not functioning in Firefox 8. Table of Contents, Index, Glossary display fine in Firefox/IE. Print and Expand/Collapse buttons work fine in IE.  Do I need to enable a Firefox 8 setting (our QA dept tried enabling/disabling multiple Firefox options but didn't fix the problem)? Or, could this be a matter of editing a JavaScript file in the RoboHelp output files?

Basically, if you press the Print toolbar button in the WebHelp output, nothing happens - no error and no Print dialog appears as it does in IE.

Pressing the Expand/Collapse toolbar button in the WebHelp output does not expand/collapse the drop-down text in a topic as it does in IE.

Any suggestions much appreciated!

Dana

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11 replies

Willam van Weelden
Willam van Weelden
Inspiring
November 15, 2011

Hi,

What script are you using for the show/hide all and print button? My guess is that you're using an old script and that switchting to a more recent script will solve your problems. See

Greet,

Willam

Anonymous
November 18, 2011

Willam, the PrintTopic() script worked like a charm in IE and Firefox. However, the Expand/Collapse toolbar button script (from the Toggle.js file) still doesn't work in Firefox. The instructions didn't indicate to add the toggle.js file as a dependent file in the "Advanced" tab below - I will try that to see if that does the trick. Per the instructions I indeed added the toggle.js as a baggage file in Robohelp. Do I have an incorrect OnClick javascript action below? Here is the RoboHelp 8 skin setting for the custom toolbar:

Thanks and have a nice weekend,

Dana

Willam van Weelden
Willam van Weelden
Inspiring
November 19, 2011

Hi,

Do you use the latest version of the toggle script? Just tested Peter's example project with RH9 and FF8. Get the latest version of the script from: http://www.grainge.org/pages/various_rh_projects/rh8_showhide_toolbar/toggle.js

Greet,

Willam

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