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Inspiring
December 1, 2009
Question

Cannot publish webhelp using RH 4 Word v8

  • December 1, 2009
  • 1 reply
  • 2220 views

I am using XP, Word 2007. Have upgraded RH7 to RH8. I installed the Robohelp 8 for Word which is where I am having problems.

When I go to publish webhelp to my server location, nothing happens.

In Single Source layouts, I select webhelp, I have my publish to server location mapped correctly; I have read/write access to the server I am trying to publish.

I was in admin mode when I installed the upgrade to v8.

It asked me about the old version, I can't remember what I replied, but I think it was to keep it. In my program files under adobe, I have robohelp 8 and robohelp 7.

I have entered my license number.

I have installed the 8.01 and 8.02 updates.

I created a new project in rh8 for word. For the webhelp properties, it did not show me the previous servers I had defined when I used RH7, so I added one for my test network server. (The server definitions I had defined using RH7 did not come over with the upgrade). After generating the webhelp, selected publish. Nothing happens -- no error, no nothing. I have tried to publish by right-clicking webhelp in the project tab and also from the Result: Webhelp has been generated dialog box. Neither work.

I closed RH8 and opened this same project in RH7. (I had opened a RH7 project in RH8 previous and it did not tell me any conversion was happening).

In RH7, I am able to generate the webhelp and publish it to my test server -- same server definition, but it is a different list.

The only difference I have seen is that in RH7, the publishing wizard was listed in the tools tab of the RH Explorer window. However, in RH8, it is NOT listed in the tools... instead I have to go to Start, All Programs, Adobe RoboHelp 8, Tools folder to access the publishing wizard. (Yes, the publishing wizard on its own works, but this is cumbersome, i.e., no longer one-stop-shopping so to speak.) So, I added the publish.exe from RH8 robohtml folder to the tools tab of RH8 Explorer tab. I generated webhelp again and select to publish, but again nothing happened.

Why can't I publish webhelp from the project tab using the single source option? Please don't suggest converting to RoboHTML -- that is not an option for this project. The RH help system itself tells me I should be able to publish without bringing up the wizard. There was nothing about this in the release notes.

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1 reply

Peter Grainge
Community Expert
Community Expert
December 1, 2009

You can dual install RH HTML but not RoboHelp for Word. It will install the later copy of RH for Word but only that version will work. In your case that is not actually happening but I wonder if having the dual install is nonetheless related.

I would uninstall both versions and install just RH8. The danger in that though is that it may still not work.


I believe there is another thread where someone had a similar problem after upgrading. Not sure if it was resolved.


See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

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Inspiring
December 1, 2009

It appears both dual installs work on the same machine. I don't see any problems going from one to the other except that using RH8 the Robhelp Word com add-in doesn't get disabled, but I can't publish the way I used to. This was my primary reason for upgrading.

Before I posted this, I searched the support site for everything relating to publishing. Perhaps you were referring to a thumbs.db file. That is not the case as the new folder on the server did not have this file, nor did the webhelp output folder on my local drive.

I'm thinking that when RH for Word v8 code was bundled by Adobe, they forgot to include some code?

Any other thoughts?

Peter Grainge
Community Expert
Community Expert
December 2, 2009

Put it this way, a senior engineer at Adobe told me not to dual install RH for Word. I haven't hammered such an installation. If it works for you...

I'll see if I can find the thread I was think about.


See www.grainge.org for RoboHelp and Authoring tips

Follow me @petergrainge

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.