Cannot read document. Make sure that the document is closed.

Community Expert

I am doubtful the links are the issue. There are other ways of sending large documents but if you cannot share this one, that becomes academic. It just makes it difficult to help you.

Create two copies of the document and then delete different halves of the document in each. Create a new project for this test with just its default.css. Try importing one half and then the other half. Do both work or neither? If neither try splitting one of the halves again.

Just because another document will import doesn't mean something is not locking this one. Personally I would reboot as so many times it has fixed issues but if you don't want to...

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Participating Frequently

I appreciate your reply.

Community Expert

@karen7673 Is this a document you can share with me? See the Contact page on my site and attach the document to an email using the address there.

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Participating Frequently

I cannot share the document with you. First, because of the nature of the content, but secondly, it is too large to email. In the past, our company has used RoboHelp and other writers have been able to include table of contents and internal links importing from FrameMaker. I've never used RoboHelp, but am importing from Word. I was hoping to not have to remove the links since there are hundreds of them in the document. The document also includes several screenshots (png). If the import from Word is the problem, can I import from a pdf or other format instead to resolve the issue?

Community Expert

@karen7673 Have you tried rebooting the machine?

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Participating Frequently

Peter, I have been able to successfully add a different Word document to the project, so I don't think the problem will be solved by rebooting my computer or by making sure that Word is not running.

I am getting a "document read error - cannot read" for one specific document.

Jeff_Coatsworth

Community Expert

"..try removing them in a copy of the .docx file and test to see."

Nothing to lose in a test - it's not the real deal. If the links are the culprit, then you can always add them in after importing or look at tweaking your import settings to see if that will fix it.

Community Expert

Did you scroll all the way down in Task Manager?

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Participating Frequently

Yes, I scrolled through the entire list. Word was not in the list.

Jeff_Coatsworth

Community Expert

The links could be the issue - try removing them in a copy of the .docx file and test to see. What version of RH are you running and is it all patched up?

Participating Frequently

I'm running RH 2020.

The links are all necessary to direct users to other places in the document. I'm new to RoboHelp. If I remove the links, will I be able to add them back in?

Participating Frequently

I have a rather large document that I am trying to convert to RoboHelp. I have it saved as a docx file and have it closed. I have verified that Word is not active in TaskManager. I have been able to successfully add a different Word document to the project. However, I keep getting a document read error - cannot read.

The document does have a table of contents and several internal links. Does that make a difference?

Community Expert

Next step is to create a new DOCX with some content and try to import that.

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M

monicat75553580

Participant

I have tried as suggested and it imports with no error. I will continue adding more contents to the new document and see if the error appears at some point. At least it will identify the fault. Thank you.