I am deeply frustrated with RoboHelp (Version 2022.5.28). For an entire week, I have been reformatting files thinking that my changes were being saved. Just today, I revisited a file that I worked on yesterday, and I noticed that my changes were gone. I don’t know how many days of work I have lost. These are the step to reproduce my problem.Use RoboHelp to open a topic (htm file).Edit the file.To save the document, select File > Save.Close the topic.Re-open the topicThe result is that edits in step 2 are gone. My current workaround is to edit the htm files in Notepad++, which saves htm files reliably. I am tempted to cancel my RoboHelp subscription and just use NotePad++.

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Question

Cannot save RoboHelp file (Version 2022.5.28)

Forum|Forum|1 year ago
January 16, 2025
5 replies
1751 views

I am deeply frustrated with RoboHelp (Version 2022.5.28). For an entire week, I have been reformatting files thinking that my changes were being saved. Just today, I revisited a file that I worked on yesterday, and I noticed that my changes were gone. I don’t know how many days of work I have lost. These are the step to reproduce my problem.

Use RoboHelp to open a topic (htm file).
Edit the file.
To save the document, select File > Save.
Close the topic.
Re-open the topic

The result is that edits in step 2 are gone. My current workaround is to edit the htm files in Notepad++, which saves htm files reliably. I am tempted to cancel my RoboHelp subscription and just use NotePad++.

Peter Grainge

Community Expert

Did someone mention OneDrive? GoogleDrive and Dropbox are fine. OneDrive is a known nightmare with RoboHelp. Others have reported OneDrive issues and I have seen it. It just doesn't play nicely with RoboHelp.

Perhaps if you saved and didn't open the topic for five minutes or so it might be better.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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T

ToilingInObscurityAuthor

Known Participant

Source control is not an issue for the current location of the project files. If I were to move it to the My RoboHelp Projects folder, OneDrive would be an issue. Now that you have alerted me, I will never put a project in that folder. Thanks!

Peter Grainge

Community Expert

To be clear, My RoboHelp Projects in the default location in Documents is not an issue. Anything in OneDrive is an issue.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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Peter Grainge

Community Expert

Next week try installing RoboHelp on another machine if you can to see if that works better.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

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T

ToilingInObscurityAuthor

Known Participant

Thank you for the suggestion. I’ll try it next week after I hit some deadlines.

Peter Grainge

Community Expert

You can edit the htm files but how will you compile without RoboHelp? Threatening to cancel your subscription is meaningless here as the forum is mostly supported by other RoboHelp users. So let's see if we can find the cause.

Was RoboHelp installed with admin rights?
Was it installed to the default folder?
Are you using Windows or a Mac?
Where is your project located? If it is not on your local drive, move it there and try again.
File > Save should work but try the Save icon.
Do you have the same problem with the About RoboHelp sample project You can access it from the bottom left corner of the opening dialog box.

Answer those and let's see where that takes us.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

T

ToilingInObscurityAuthor

Known Participant

Peter, I appreciate your help and please excuse my venting frustration by saying that I want to cancel my subscription. I do want to cancel, but I did not intend it as any kind of threat. Here are your questions with my answers in bold:

Was RoboHelp installed with admin rights? Yes, and RoboHelp 2022 was saving files as expected for the first few days of my formatting work.
Was it installed to the default folder? Yes. C:\Program Files (x86)\Adobe TCS 2022\Adobe RoboHelp
Are you using Windows or a Mac? Windows.
Where is your project located? If it is not on your local drive, move it there and try again. The project is in the following local directory: C:\test CP Help\Help Source_rh2022\SDX Help.rhpj
File > Save should work but try the Save icon. Yes, I have tried the Save icon and File > Save All.
Do you have the same problem with the About RoboHelp sample project You can access it from the bottom left corner of the opening dialog box. Interesting, I can save edits to the sample project. What conclusions can we draw from that? Does RH want me to save projects to My RoboHelp Projects? That would mess things up with our source control.

Peter Grainge

Community Expert

Close the project.
Delete the .rh folder.
Reopen the project and try again.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use menu (bottom right) to mark as Best Answer or to Highlight particularly useful replies. Found the answer elsewhere? Share it here.

Jeff_Coatsworth

Community Expert

Are you editing the output files or the RH project source files?

T

ToilingInObscurityAuthor

Known Participant

RH project source files. See screen capture below.

I open the topics by double clicking topics in the contents pane.

Jeff_Coatsworth

Community Expert

Cool - can you answer the other questions too?

Jeff_Coatsworth

Community Expert

I'm not entirely sure what you're doing - wouldn't you launch RH, open the project you want to work on, make your changes, save it, then generate output?
Do you have any source control system at play? Do you have rights to the location where the RH project files are located?

T

ToilingInObscurityAuthor

Known Participant

Yes, the project is open in RH. It did not occur to me that I should list "open project in RH" as step 1. Forgive the omission. As for source control, I don't think that is a problem because NotePad++ does not have a problem saving these htm files.

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