Cannot see project files in Project Manager

Forum|Forum|3 years ago
April 22, 2022
4 replies
299 views

I opened my existing project (a very large one) and I got a message which I accidentally closed before reading. When my project opened, in the project manager, nothing seems to be showing. If I open the project folder in internet explorer, I seem to see all of the files there, but they don't seem to appear in robohelp. Any ideas what could be causing this?

I appreciate any help offered. Thank you.

This topic has been closed for replies.

Peter Grainge

Community Expert

You haven't said which version of RoboHelp you are using. Please always start a thread with this information.

Please go to Help > About and include the full version number.
If you are using 2019 also state whether it is 2019 Classic or 2019 New UI.

I suspect it is a Classic version in which case see if this helps. I suggest before you go any further you create a backup of what you have got so that no matter what you do to fix things, you can't put yourself in a worse positions.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

dash1138Author

Known Participant

Sorry for the mistake in posting to the wrong forum. I was having a little trouble excessing the forums earlier. I am using Adobe Robohelp 2017 (13.0.0.257)
I made a backup as you suggested. I tried closing and restarting completely, but unfortunately, I still seem to be having the same problem. I can open the Sample Projects which seem to work fine. I am not quite sure what is causing the issue.

Peter Grainge

Community Expert

Apologies. I omitted to include this link in my previous reply. Let us know if it helps.

RoboHelp Classic Versions

I don't think it is relevant in this case but it might be worth applying the updates that were issued for your release.

________________________________________________________

My site www.grainge.org includes many free Authoring and RoboHelp resources that may be of help.

Use the menu (bottom right) to mark the Best Answer or Highlight particularly useful replies. Found the answer elsewhere? Share it here.

John T Smith

Community Expert

Does robohelp have a feature to automatically save project files?

If so, have you tried opening one of those files?

John T Smith

Community Expert

> don't seem to appear in robohelp

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the correct forum

LinSims

Community Expert

Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question.

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