Captivate movie imbedded in HTML help on 64-bit Vista / Win7

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I have created a HTML help file with Robohelp 8 containing a link to a Captivate 4 movie and it works fine on 32-bit versions of Vista and Windows 7, but just displays "Loading multimedia control ..." on 64-bit versions of those OSs. Any idea what is happening and how to make it work on 64-bit target versions of Windows. The help file was created on a 32-bit Vista OS.

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Willam van Weelden

Inspiring

Hi,

You may want to post this question on the Captivate forum. I doubt that this problem has anything to do with RoboHelp: a html file works on x86 and x64 or on neither.

The only other thing may be the browser. Do you use the same broser on all system. Also, do the movies work in multiple browsers on the x64 system, or is it just one browser?

Greet,

Willam

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lannycaAuthor

Participant

Willam,

Thanks for your reply.

I would have done so, but when I generate the Captivate movie and play it in a HTML browser, it works fine for both 32-bit and 64-bit windows versions in IE. So the Captivate movie and the browser-OS combination seem to work just fine.

Not so when the player in Robohelp/CHM system launches the movie. So I figure it must be a problem there. Hence, the post to Robohelp not Captivate.

Attempting to view the movie from within the help system works fine for 32-bit, but not 64-bit. I imagine that there is a workaround of launching the movie as a separate HTML window from the help system, but I have not investigated that approach and it is not what I originally wanted to do.

Lanny

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Margaret_Becker

Inspiring

Did you ever solve this? I have the same problem mainly because as far as I can tell, there is as yet no Flash player that works on 64-bit systems. Since most new Windows systems come with Windows Vista or Windows 7, this is rendering the HTML Help for our software unusable. Has there been a solution found?

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