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EdS89405
Participant
March 5, 2014
Question

Captivate videos created in RH9 cannot be found in RH11

  • March 5, 2014
  • 1 reply
  • 556 views

We just upgraded from RH9 to RH11 and our Captivate videos now have errors "file or directory cannot be found". Any ideas?

    This topic has been closed for replies.

    1 reply

    Captiv8r
    Captiv8r
    Legend
    March 5, 2014

    Hi there

    Unfortunately, we need more information here.

    Where exactly are you seeing the error?

    * When the page containing the Captivate video is opened in the RoboHelp editor?

    * When the page containing the Captivate video is viewed in the output?

    * When clicking a link on a topic page?

    Basically, what we really need is for you to say something like: I open RoboHelp, do this, do that and here is where I see the message.

    Please be as detailed as you can.

    Cheers... Rick

    E
    EdS89405Author
    Participant
    March 5, 2014

    Hello Rick,

    The Captivate .swf file is contained in it's own topic. A link to the topic is provided in other topics. When the link is clicked using RH9 the video runs with no problem. When the link is clicked using RH11 the error message "The file or directory could not be found." is displayed.

    Our production output is in RH9 and the videos work fine.

    Our draft output is in RH11 and display the error.

    Thanks,

    Ed

    Captiv8r
    Captiv8r
    Legend
    March 5, 2014

    Hi Ed

    Sorry if I'm sounding dense here. But where is the content when you are testing? Are you testing after you have already deployed to a web server? Or are you testing immediately after you have generated your output by clicking the "View Result" button RoboHelp provides?

    Cheers... Rick

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