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November 14, 2006
Answered

CHM crashes on execution

  • November 14, 2006
  • 12 replies
  • 1549 views
I'm running RoboHelp HTML X5.0.2 Build 801. After updating a couple of smaller projects and generating new CHMs, these help files crash a few seconds after I launch them. When I launch the file using "View Primary Layout", I get a message stating that hhlauncher.exe has encountered a problem and needs to close. When I launch the help file outside of Robohelp as an independent application, (just double-clicking the file), I get a message from Windows Data Execution Prevention, and the file exits. If I place the file in the associated application directory and launch it from the application itself, I get a message stating that hh.exe has encountered a problem and needs to close.

These projects are under version control (SourceSafe), if that makes a difference.

All that was updated were some images and the style sheet on each project.

Other projects that I have updated recently do not have this problem.

One last thing I noticed is that these projects are also merged into one larger project. Whenever I open the larger project and view the smaller ones that are having the problems, they work fine.

I can always go back and use the earlier versions (which don't have any problems) but I'd really like to figure out why this is happening. Thanks for any help you can give me!
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Correct answer
Got rid of the browse sequences--meaning I deleted everything from the Browse Sequence Editor AND removed the Browse Sequence check mark from the Window Properties.

Reinstalled IE7. The old ones that still have the browse sequences do crash. The newly compiled help files without the browse sequences no longer crash.

Colum--none of my projects that had the problem have glossaries. Actually, the only project I have that contains a glossary has never crashed.

I think I'm done with this. Remove your browse sequences if you have IE7.

Thanks for everybody's input!

TV

12 replies

November 15, 2006
As far as Robohelp is concerned, the compilations complete flawlessly. Output view never encounters anything out of the ordinary. The crash always seems to occur after clicking on a topic link, whether it be in the table of contents, index, or after a search.
Captiv8r
Legend
November 15, 2006
Hi tjvis22

From what you are describing, it sounds like the compilation failed to complete and the .CHM file is corrupt. You might want to ensure you are seeing the Output View inside RoboHelp HTML (View > Output View) and see if the compilation is gagging somewhere along the way.

Cheers... Rick