Skip to main content
Burtin
Inspiring
September 16, 2011
Answered

.chm file's home page ok at init, but not if accessed via Home button...

  • September 16, 2011
  • 5 replies
  • 2951 views

I am running TCS3 (FM to RH) on an XP machine and a Win7 machine. The file sets are nearly identical, except that the names are incremented numerically for version number (e.g., NAME_3-XTCSR-CVR.fm (XP) versus NAME_4-XR-CVR.fm (Win7)).

I have ensured that each of the help systems generates/works as intended on each system, but there is one stubborn issue with .chm files generated on the Win7 machine. When I generate a .chm on the Win7 machine, despite that the (HTML Help Options - Microsoft HTML Help) "Default Topic" and the (Window Properties (HTML Help) | Advanced Properties | Destinations) "Home" point to the same file, the only time the "home" page will display is when the .chm initially loads. Thereafter, whenever I press the "Home" button, I receive the "informational" message "This program cannot display the webpage". Again, this only occurs on the Win7 machine, and only in .chm help.

A "Properties" check of the initial "home" page yields:

mk:@MSITStore:C:\Users\beh\Documents\My%20RoboHelp%20Projects\NAME%204X%20On-Line%20Help\!SSL!\Microsoft_HTML_Help\NAME_4.0_Desktop_Help.chm::/NAME_4-XR/NAME_4-XR-CVR/NAME_4-X-CVR_Page_1.png

A "Properties" check of the failed "Home"-button-called "home" page yields:

res://ieframe.dll/dnserrordiagoff_webOC.htm#mk:@MSITStore:C:\Users\beh\Documents\My%20RoboHelp%20Projects\NAME%204X%20On-Line%20Help\!SSL!\Microsoft_HTML_Help\NAME_4.0_Desktop_Help.chm::/

Any help will be very much appreciated. I have exhaustively checked the configurations, and other types of help generate systems as intended.

Thanks!

This topic is closed to new replies. Start a new post to keep the conversation going.
Correct answer Captiv8r

Hello again

Your post seems to suggest you believe both of the items you mentioned are the same topic. But the images you posted clearly indicate that these are two completely different topics in two completely different locations.

Your default topic is:

PDARS_4-XR\PDARS_4-XR-CVR\PDARS_4-XR-CVR.htm

The Home button points to:

PDARS_3-XTCSR=CVR\PDARS_3-XTCSR-CVR.htm

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks

5 replies

Captiv8r
Legend
September 16, 2011

Hi there

Can you please post a screen capture of the Single Source Layout recipe as well as the Advanced Window Properties for the file?

Please use the camera icon you see when posting via the web interface. Also, the forums will be going dark in a couple of hours for an upgrade and won't be back on-lne until Sunday afternoon sometime.

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks

Burtin
BurtinAuthor
Inspiring
September 20, 2011

Hi, Rick.

Sorry this took so long, but for some unknown reason I did not have a Reply control until today. The SS layout:

The window layout:

As I reported, all is well if generated on an XP OS machine but not if generated on a Win7 machine. The cover (home) page loads as intended at init, but not if the Home button is pressed.

Thanks!

Captiv8r
Captiv8rCorrect answer
Legend
September 20, 2011

Hello again

Your post seems to suggest you believe both of the items you mentioned are the same topic. But the images you posted clearly indicate that these are two completely different topics in two completely different locations.

Your default topic is:

PDARS_4-XR\PDARS_4-XR-CVR\PDARS_4-XR-CVR.htm

The Home button points to:

PDARS_3-XTCSR=CVR\PDARS_3-XTCSR-CVR.htm

Cheers... Rick

Helpful and Handy Links

RoboHelp Wish Form/Bug Reporting Form

Begin learning RoboHelp HTML 7, 8 or 9 within the day!

Adobe Certified RoboHelp HTML Training

SorcerStone Blog

RoboHelp eBooks