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Question

Chm help search

Forum|Forum|17 years ago
May 24, 2008
21 replies
2011 views

Hello, New to RoboHelp, i have imported an old help32 project, and have just about everything working fine, except the search feature. When i type in anything, and click the list topic button, it always returns the message "No topics found", and i know the words are within my help project. Is there something i need to do to get the contents of the help topics and indes text inculded into the search feature. Thanks for any help!! Mike

HTML

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A

Anonymous

Thank you very much for your input Colum & LMarden.
I like also RH for its easyness of use, however I am a little bit frustrated by the lack of ressources found on the Adobe's site, or let's say difficulty to find some.
The only place I found some "light" in my "darkness" is this forum, for which I would like to thank too all of you who helped me so far.
I will have to contact RH technical support again to find some answers to several questions, so I guess I will give them another chance.
Thank you again for your support,
Bogdan

A

Anonymous

I can add some feedback. Not from personal experience, but I work with a tech writer at our partner company who has migrated from RH to Flare. She is waiting for one functionality upgrade (.NET compatibility) to go right back to RH. Says Flare is not as intuitive in many ways. Of course, she had been using RH for years, and has only been using Flare for what - two years now? So of course take this with a grain of salt. But I have to assume that Flare took off so fast only because our community believed RH was going to die a slooooowwww death. That's why my colleague switched. Now that we have the resources of Adobe to support RH, I can't think of a reason to switch.

A

Anonymous

Sorry, I forgot to specify.
The last message I posted is for both Pete Lees and Peter Grainge, and for whoever thinks could help me take an educated decision.
Thank you all,
Bogdan

RoboColum_n_

Legend

You do realise you are asking two Adobe RoboHelp Community Experts for their opinion here. I'm not saying you won't get a balanced and true opinion just that my warped mind finds it mildly amusing. Personally I haven't used the latest version of Flare but if previous versions are anything to go by, stick with RoboHelp.

A

Anonymous

I cannot do that for the time being as I am waiting for the full version of RH7 from Adobe.
One personal question Pete, from your experience, which is easyer to work with, Flare or RoboHelp? I am still in the process of decision of which would be best for our needs, and I would like an oppinion from somebody more experienced.
Thank you,
Bogdan

Peter Grainge

Community Expert

Help | Updates.

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A

Anonymous

Hi Peter,
Yes, it is RH7 I am talking about. I can search for roman-letters-written things, however not for Japanese-characters-written words.
Also, when I am searching for roman-letters-written words, I get all kind of characters written results. No intelligible content on the left hand side. On the right hand side, everything is OK.
Where could I find the patch you were talking about?
Thank you,
Boggym

Peter Grainge

Community Expert

Are we talking about RH7 here? If we are, then have you applied the 7.0.1 patch? That could be important. There is some information about searching in Using RH7 on my site.

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A

Anonymous

Thank you Pete,

I tried to compile it with the Workshop and the results were worse then with RoboHelp. I guess the problem is partly with Microsoft, and partly with Adobe because they have to comply with the intricacies of Microsoft, and if they say that the application supports the Japanese language, then it is supposed to support it with as little hassle for the user as possible, right?
I will try to contact the technical support of Adobe about this issue tomorrow (they do not work today because it is holiday in US), and see what they have to say about that. The nice thing is that when I compile the project into a webhelp, or flash-help it is working fine and is nicer then the chf solution. I will eventually try also the FAR application and see if I can make any use of it with in my work.

Thank you again, and have a great day,
Boggym

A

Anonymous

Thank you Pete for the fast answer.
I tried all that you told me and still does not work, so it looks that I have to make myself a totally Japanese image from a to z, however when I try to install the evaluation copy (by the way, I am still in the evaluation phase of RoboHelp, because I did not get the original copy yet), it gives me a "sublicensing error" message when I try to run it, so I do not quite get it how is it working with several languages, however it does not work as supposed to.
I tried to get webhelp, and flashhelp, and both are working very nicely.
However, the software is supposed to work for what it is supposed to, without too many tricks, right? I do not try to do anything special, just publish a help file in another language then English.
Thank you again, Pete for your suggestions.

P

Pete_Lees

Participating Frequently

Hi, Boggym,

If you've downloaded HTML Help Workshop then you could try compiling your project with it. (Open the .hhp file in HTML Help Workshop and then click the "Compile HTML File" button in the toolbar.) That may help you to determine whether the problem lies in your project settings, system settings, or in RoboHelp itself.

The only other suggestion I can offer, if no-one else here can help, is that you post your question to the HATT forum on Yahoo ( http://groups.yahoo.com/group/HATT). This has more subscribers than any other forum for help authors.

Pete

A

Anonymous

Hi Pete,
I tried the same thing you suggested to Mike, and it did not fix my problem.
Whenever I try to search for something, it will give me the message that nothing was found, though I know that the string I entered should be found on several topics.
You know that I am doing localization, and I localized my system on Japanese, however I am not so sure if Microsoft made the localization as it should be.
Boggym

P

Pete_Lees

Participating Frequently

Hi, Boggym,

I'll try to answer as best as I can, but my experience of creating non-English help files is limited. I hope that someone with more knowledge in this area will be able to help you.

To address your last point first — "I am not so sure if Microsoft made the localization as it should be" — the search facility in Japanese help files should work as well as it does in Western language files, provided that you have set up your help project and build machine appropriately. My understanding, which is really only based on the information on the Helpware site, is that it is essential to change your system's default language to Japanese before you compile. I guess you've already done that, though.

In the following newsgroup discussion, Dirk Bock (a long-time contributor to this forum) reports that he had to compile on a system running the Japanese version of Windows to get the search facility to work:

microsoft.public.helpauthoring: Japanese Full-Text Search

The following Japanese site may give you some useful information. It was created by Yuko Ishida, a former Microsoft Help MVP.

http://www.keiyu.com

In your other recent message, you said:

> I tried what was suggested in a different posting regarding, the
> apparently same search issue, however it did not work for me. When I ran
> the report for unregistered dll's it gave me some files that I have to
> install from Microsoft, however when I looked for them on the download
> site, nothing was found.

If it's HTML Help Workshop that you want to download, you can get it from here:

http://msdn.microsoft.com/en-us/library/ms669985(VS.85).aspx

I would guess that you don't really need this, however, as RoboHelp should install all the components that are required to compile an HTML Help file.

Pete

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