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chrispeco
Known Participant
October 22, 2009
Question

.chm Output with Windows 7

  • October 22, 2009
  • 10 replies
  • 1962 views

Hi All,

I maintain a help system that uses .chm output, it's authored in Robohelp for Word, V5.  The server that the program resides on has been upgraded to the Windows 7 OS, and now the help cannot be viewed.  No error is received.  Has anyone seen anything like this or heard or any way around it?

Thanks.

Chris

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10 replies

P
princess_betty
Inspiring
November 27, 2009

It is possible that your network people have disabled chm files. CHM files are very prone to getting hacked. This means that if the file is local, you could run it, but if it resides on the network you can't.

I switched to creating webhelp. I had the network people create a share on the server where I could publish and deploy my help system. Then I got the citrix group to create an icon linking to the URL and they distributed this to all users. If your help file is tied to a specific app where the user clicks help within the app, you will need to get your developers to change this to call the URL eventually.Once this change is made, you can have the icon removed from citrix.

Peter Grainge
Community Expert
Peter GraingeCommunity Expert
Community Expert
October 22, 2009

Do you mean the CHM is on a server or RH?

It is contrary to the RH licence to install RH on a server but that is your concern.

Windows 7 is not a server operating system so all in all, some clarification is needed.

See www.grainge.org for RoboHelp and Authoring tips

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C
chrispecoAuthor
Known Participant
October 22, 2009

Thanks Peter,

No, RH is not on the network, that is all local.  The .chm is on the server along with the software program it is used with.

Windows 7 is available today, it's just the next step after Vista for Microsoft if I am not mistaken.  The server the program resides on has been upgraded, now when we try to call the help from the program, it does not display.

I appreciate your responding.

Chris

C
chrispecoAuthor
Known Participant
October 22, 2009

sorry - I see what you mean with the server OS.  Poor explanation on my part...Users that are trying to access the help are have been upgraded.

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