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A
Anonymous
December 31, 2013
Question

chm search function issue in Japanese windows 7/XP Operation System

  • December 31, 2013
  • 2 replies
  • 1017 views

search function does not work in Japanese windows 7/XP Operation System

This topic has been closed for replies.

2 replies

A
Anonymous
January 2, 2014

Sorry, I really don't what the meaning of "Does the file launch? Is it on a network drive?"..

You know, I create a project file(all contents in every page is english) by using Robohelp 10, then I generate Microsoft HTML Help(chm), during generating,popup a dialog window which says “Html Help settings has unsupported characters for the choosen language. Do you want to continue?”,I choose "yes", It will continue to generate,

1.After finishing generating, I open this chm document, the search function is OK in Window7 Chinese/English Operation system(32bit/64bit);

2.Then I send it(chm) to some Japanese  who use window vista/7 Japanese Operation system, the search function is not work

RoboColum_n_
RoboColum_n_
Legend
January 2, 2014

See if this link helps: http://forums.adobe.com/thread/256382. The problem is likely to be your Unicode fonts character settings. Are you using a Unicode font (e.g. Arial Unicode)? If not, your Japanese clients are likely to experience issues.

A
Anonymous
January 3, 2014

I use verdana font, is it not a unicode font ?  Then which font(except Arial)  are also belong to unicode font?

RoboColum_n_
RoboColum_n_
Legend
December 31, 2013

Can you give us some more detail? Does the file launch? Is it on a network drive?

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