A

Anonymous

Question

Chrome doesn't display content?

Forum|Forum|14 years ago
February 3, 2012
3 replies
4182 views

I'm using the TCS 3.5 version of RoboHelp, a.k.a. RoboHelp 9. Chrome looks like it's version 16? There are other versions being used, though.

We almost went crazy yesterday, because my boss followed my instructions for turning her project into WebHelp, and it came up empty. Literally. No left nav table of contents, no search, no text, nada. Just the skin. And the skin was a slightly different color, and the spacing was funky. After a few hours of hair-pulling, having others walk through the process and generate RoboHelp just fine, we found out her default browser was Chrome. So I pulled her output off our fileshare, and opened it in Chrome, Firefox, and Explorer. The last two were fine. But Chrome was empty, and the skin didn't look right. It looked fine on the other two browsers.

So, what do we do? Is there some way to make RH Chrome-friendly, the way you can add Mark of the Web? Or are we just SOL, and Chrome and RH don't play well together?

WebHelp

This topic has been closed for replies.

R

rlauriston

Inspiring

We have the same problem. One of the developers investigated and figured out the problem is that Chrome does not render RoboHelp-generated .htm files because of the DOS/Windows-style CR/LF line breaks.

So I'm going to update my build script to post-process the .htm files with dos2unix or the like.

I previously raised the CR/LF issue with Adobe support when I had trouble checking RoboHelp output into CVS. They said they'd add UNIX-style line feeds as a feature request.

Peter Grainge

Community Expert

It is very well documented on the web that the problem with webhelp displaying locally is because of the use of framesets. Snippets on my site describes the workarounds.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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R

rlauriston

Inspiring

Hmm, OK, actually our problem is different, I just didn't read carefully enough.

H

Hey__kid

Participating Frequently

I've hit this problem - no left pane navigation in Chrome. Sigh.

I've tried Captiv8r's link and got... no left pane navigation in Chrome. Sigh.

I tried Peter's link. I got left pane navigation (nothing open by default under 'Contents' but it will open on click) but is the answer to my woes in that 'help'?

Basically, a straight question seeking a straight answer: do I need to upgrade to v9 and hey presto, everything is fixed?

Peter Grainge

Community Expert

Chrome was not supported until RoboHelp 9 but I cannot guarantee that will fix your issues. It should but I have no way of knowing if other issues might also be at play. Best solution to be certain is to download the trial of RoboHelp 9 to a non-production machine and see what happens. I suspect all will be OK but, as stated, cannot guarantee it.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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H

Hey__kid

Participating Frequently

Well, I'd hoped for a copper-bottomed guarantee but I'll take the sage guidance gratefully. Cheers.

Captiv8r

Legend

Hi there

Does Chrome display it correctly from a Web Server? For example, does the link below work in your boss' Chrome browser?

Click here to view

I seem to recall that Chrome has issues with WebHelp from any HAT because of the framesets. But only when you attempt to view locally. It's a security thing. So is Mark of the Web. But that's only applicable to Microsoft Internet Explorer.

Cheers... Rick

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A

Anonymous

Hmm, interesting. I can't use her Chrome, since she's working from home today, but I called it up in mine.

Topics, but no ToC present, and the colors are substantially different. And I typed "WebHelp" into Search, and it doesn't work. The only difference is that you have topic content, which we couldn't get, even though the Topics look just fine in RoboHelp.

I suspect the answer is that we're just going to have to warn people about Chrome...

Thanks,

Jane

Peter Grainge

Community Expert

Try this link using Chrome. http://www.grainge.org/demos/bbair/

No I don't think the answer is to warn people. I suspect the answer is that you are trying to view the help locally and that does not work with Chrome. It has to be on a server, which is why Rick posed the question.

Put your help on a server and see what happens.

There is more about the problem on my site, plus a solution for running it locally.

See www.grainge.org for RoboHelp and Authoring tips

@petergrainge

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